Gherrica Coachman
Tampa,FL
Overview
20
20
years of professional experience
Work History
Postal Carrier
US Postal Office
Tampa
01.2024 - Current
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
Accounts Receivable Analyst
NewSouth
Tampa, FL
03.2022 - 03.2024
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
- Gathered, evaluated and summarized account data in detailed financial reports.
Inventory Control Manager
Sanwa Farmers Market
Tampa Florida
02.2012 - 12.2023
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Processed damaged goods and completed wasted inventory paperwork.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
Claims Assistant
Direct Auto & Life Insurance
Brandon,Fl
08.2007 - 12.2011
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Logged, allocated and managed claims.
- Created and updated Software tracking spreadsheets.
- Followed up with customers on unresolved issues.
- Processed and recorded new policies and claims.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.Claims Assistant
Reviewed insurance policy to determine coverage
Prepared and reviewed insurance claim forms for completeness
Prepared and issued checks for medical bill payment upon adjuster request and authorization
Provided advanced clerical and administrative duties as needed
Provided customer service, instructions on proceeding claims or referrals to auto repair facilities or local contractors
Receptionist
H & R Block Tax Services
Tampa, FL
01.2006 - 04.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Middleton High
Tampa, FL05.2007
Skills
Windows XP ■ AS400 ■ Good Customer Service ■ Mitchell Decision Point ■ Guidewire ■ Microsoft office products ■ Team player ■ Attention to detail ■ Ability to multitask ■ Excellent listening and communication skills
Timeline
Postal Carrier
US Postal Office
01.2024 - Current
Accounts Receivable Analyst
NewSouth
03.2022 - 03.2024
Inventory Control Manager
Sanwa Farmers Market
02.2012 - 12.2023
Claims Assistant
Direct Auto & Life Insurance
08.2007 - 12.2011
Receptionist
H & R Block Tax Services
01.2006 - 04.2007
Middleton High