Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Gherson Hernandez

Gherson Hernandez

Chicago,IL

Summary

My background being an Immigrant from Mexico since I was 5 years old. I come from super humble roots, It gives me an endless passion to my life, and everything I do. I lead my life with pure intentions and great purpose, I naturally influence and inspire many around me, with my unique creativity, and ambition to always be my true self at all times, Creating and evolving with my passions, my work ethic speaks volume, never afraid to work relentlessly and work smarter. What I bring to the table always speaks for itself, My biggest purpose in life is to inspire, so helping people genuinely makes me extremely happy and its very fulfilling to be able to create impact in others life with great influence and endless unconditional love. Right now my biggest direction being 24, is to gain as much experience and meeting so many different types of individuals, to keep gaining so much more experience , knowledge, wisdom, and so much outlook in my early 20's to be able to find a very passionate career with longevity, The Guitar forever changed my life in ways I will never be able to put into words, Music has been everything I ever Revolved my life around, but not my career, until I started at Guitar Center, it was the best transition of career ever, the job has its ups and downs, at the end of the day being around great musicians and music lovers, to gear junkies like myself, it fits me just right, I plan to build so much experience and greatness with my career at GC!

Overview

8
8
years of professional experience

Work History

Sales Lead

Guitar Center
Country Club Hills, IL
08.2022 - Current
  • Provided training sessions for new employees on sales techniques, procedures.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Managed cash register operations using POS system and processed sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained attractive merchandise displays to maximize purchases.
  • Exceeded department expectations for productivity and accuracy levels.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Maintained relationships with existing clients by providing product updates and information.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Engaged customers and trained sales associates using strong knowledge of products and promotions.
  • Checked store shelves and restocked products from inventory in back room.
  • Provided leadership and direction to motivate department associates.

Learning Coordinator

AMAZON LOGISTICS
Chicago, IL
05.2021 - 07.2022
  • 3 months in, working at Amazon I got promoted too, Learning Coordinator who works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site.
  • Developed and implemented learning programs, courses, and materials to meet the needs of learners.
  • Created lesson plans and activities to ensure that learners have a positive learning experience.
  • Conducted training sessions for faculty members on new technologies used in the classroom setting.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Monitored compliance with safety regulations and quality standards during transport operations.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Learning Ambassador

AMAZON LOGISTICS
Chicago, IL
05.2021 - 07.2022
  • Learning Ambassadors train and onboard new employees in Amazon warehouses
  • Essentially, they prepare new associates for success
  • Explaining rules and policies that new associates follow when working at an Amazon site.
  • Loaded and unloaded goods from trucks using forklifts and pallet jacks.
  • Organized stockroom shelves to ensure efficient storage of products.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Operated hand-held scanners to track product movement within the warehouse environment.
  • Assisted with loading and unloading trucks manually when necessary.

Uber Partner

UBER
Chicago, IL
09.2020 - 05.2021

Cook

ORGANIC LIFE/ MIXED GREENS
Chicago, IL
06.2019 - 03.2020
  • Answering questions and providing guidance to new associates in relation to their path
  • Performing daily audits on new hires to check their progress and suggest areas of improvement
  • Identify and report employee misconduct to management
  • In some facilities, Learning Ambassadors may also help in doing direct roles in path such as picking and packing from time to time
  • Coordinate ambassador identification program and track new hire onboarding and ambassador audits
  • Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
  • Track learning curve and continuous improvement metrics at the site level
  • Audit Powered Industrial Equipment Training program and trainer standard work
  • Execute training programs for both seasonal and permanent trainers
  • Coordinate and facilitate any training related programs
  • Manage ticketing system and ensure tickets are closed within expected timeline
  • Develop and track effectiveness of training programs, including orientation
  • Monitor adherence to the established training programs to ensure standard work in the training programs
  • Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
  • Document feedback results to help the learning department identify strengths as well as area of improvement
  • Assess development needs for individuals and groups
  • Fully understand workflow and daily production goals
  • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
  • Balance and prioritize multiple tasks
  • Maintain a positive attitude and presence on the floor.

Sales Associate

FOOTLOCKER
Chicago, IL
08.2018 - 05.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Greeted customers and answered questions about products.
  • Assisted with visual merchandising by setting up displays, stocking shelves, and organizing merchandise according to company guidelines.
  • Stocked shoes in proper sizes and colors as per store standards.
  • Organized backroom storage areas to maximize space efficiency.
  • Processed online orders using point-of-sale system and ensured packages were shipped out promptly.
  • Upsold additional items based on customer interests and needs.
  • Worked with fellow sales team members to achieve group targets.

Crew Member

CHIPOTLE MEXICAN GRILL
Chicago, IL
09.2017 - 06.2018
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Measured ingredients required for specific food items being prepared.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Operated large-volume cooking equipment such as grills, deep fat fryers or griddles.
  • Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
  • Worked in fast-paced, ever-changing environment.

Cook

LETTUCE ENTERTAIN YOU/ MBURGER
Chicago, IL
07.2017 - 08.2017
  • Assisted with food prep tasks, maximizing downtime during off-peak periods
  • Demonstrated new cooking techniques or equipment to staff
  • Seasoned and cooked food according to recipes or personal judgment and experience
  • Made special dressings and sauces as condiments for sandwiches and salads
  • Removed trash and cleaned kitchen garbage containers
  • Baked breads, rolls and pastries
  • Alerted management to potential security issues, supporting loss prevention and reducing shrink.

Produce Worker

CERMAK FRESH PRODUCE
Chicago, IL
02.2016 - 07.2016
  • Utilized sanitary methods to handle, prepare and serve food
  • Loaded dishes, glasses and tableware into dishwashing machines
  • Stocked shelves, racks and cases with new or transferred merchandise
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks
  • Took inventory and examined merchandise to identify items to be reordered and replenished
  • Disposed of damaged or defective items
  • Used ID tags, stamps and electronic marking tools to mark stock items.

Education

High School Diploma -

FOREMAN COLLEGE AND CAREER ACADEMY
06.2017

Skills

  • Extreme Passion for Music, Guitar, everything to do with the world of Music
  • Guitar Expert
  • Drums & Audio Knowledgeable
  • Speak and Write Fluent Spanish/English
  • High energy, super genuine customer service experience
  • So much drive & Passion to spread the gift of learning specially in music
  • Product Merchandising
  • Staff Supervision
  • Sales strategy
  • Loss Prevention
  • POS System Operation
  • Relationship Building
  • Brand Promotion
  • Flexible Schedule
  • Technical sales
  • Cash Flow Management
  • POS operation
  • Goal-Oriented
  • Team Leadership
  • Persistent and Resilient

References

References available upon request

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Lead

Guitar Center
08.2022 - Current

Learning Coordinator

AMAZON LOGISTICS
05.2021 - 07.2022

Learning Ambassador

AMAZON LOGISTICS
05.2021 - 07.2022

Uber Partner

UBER
09.2020 - 05.2021

Cook

ORGANIC LIFE/ MIXED GREENS
06.2019 - 03.2020

Sales Associate

FOOTLOCKER
08.2018 - 05.2019

Crew Member

CHIPOTLE MEXICAN GRILL
09.2017 - 06.2018

Cook

LETTUCE ENTERTAIN YOU/ MBURGER
07.2017 - 08.2017

Produce Worker

CERMAK FRESH PRODUCE
02.2016 - 07.2016

High School Diploma -

FOREMAN COLLEGE AND CAREER ACADEMY

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Gherson Hernandez