Gheysha Torres
Syracuse,NY
Summary
Dynamic insurance broker with a proven track record at State Farm, excelling in customer advocacy and proactive sales strategies. Skilled in life and health insurance, I effectively educate clients, optimize claim resolutions, and foster strong relationships. My commitment to excellence and ability to anticipate client needs drive successful outcomes in commission-based sales.
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Driven Job Title and customer service professional with insurance agency experience. Decisive negotiator and salesperson.
Overview
22
22
years of professional experience
Work History
Insurance Broker
State Farm
11.2024 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Fostered productive relationships with insurance carriers, optimizing claim resolution workflows.
Pharmacy Technician
Syracuse Community Health Pharmacy
04.2023 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Lead Cook
Wegmans Food Supermarkets Inc.
06.2018 - 10.2022
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
Member Advocate
Optima Health
08.2017 - 06.2018
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Assisted in updating company policies as necessary based on feedback received from members directly or through ongoing trend analysis efforts within our team.
Pizza/Sub Shop Team Lead
Wegmans Food Markets, Inc
07.2003 - 10.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained team members in skills crucial for accomplishing job responsibilities.
Education
Health Information Technology - Medical Billing And Coding
Centura College
Chesapeake, VA02.2017
Skills
- Proactive team player
- Sales presentations
- Driven
- Life and health insurance
- Prospecting skills
- Cold calling
- Customer advocate
- Commission-based sales experience
- Quotes and sales
- Customer follow-up
- Licensed insurance agent
Languages
Spanish
Native or Bilingual
Timeline
Insurance Broker
State Farm
11.2024 - Current
Pharmacy Technician
Syracuse Community Health Pharmacy
04.2023 - 07.2024
Lead Cook
Wegmans Food Supermarkets Inc.
06.2018 - 10.2022
Member Advocate
Optima Health
08.2017 - 06.2018
Pizza/Sub Shop Team Lead
Wegmans Food Markets, Inc
07.2003 - 10.2016
Health Information Technology - Medical Billing And Coding
Centura College
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