Ghiath Al Kalash

• Served as main point of contact for VIP guests and kept Restaurant departments briefed on individual requirements.
• Managed guest feedback effectively, implementing necessary changes for continuous improvement.
• Organized special events and activities for VIP guests, creating memorable experiences.

• Trained new staff members on company policies, procedures, and customer service standards.
• Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.

• Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
• Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.

Working as a captain waiter at a restaurant serving Arabic cuisine in Damascus.

Working in the field of selling French desserts at a shop located in Damascus