Ghilda Williams

• Develop tailored plans to address client needs, manage diverse client accounts and provide one‑on‑one coaching.
• Conduct client consultations and secure new business through effective procurement onboarding and lifecycle management.
• Develop and implement tailored plans that align services with each client’s goals and operational needs.
• Manage a diverse portfolio of client accounts, maintaining strong relationships and delivering personalized coaching.
• Conduct consultations to assess client needs, identify opportunities and address challenges.
• Drive new account acquisition and oversee procurement onboarding processes, ensuring seamless transitions and compliance.
• Monitor account performance and lifecycle benchmarks to ensure consistent service quality and client satisfaction.

• Delivered relationship management and online support for Nike’s digital platform; handled customer inquiries, coordinated with operations and logistics teams to resolve issues, and maintained service metrics.

• Provided layer‑1 help desk support for TurboTax during peak tax seasons; guided users through technical issues, documented interactions in CRM systems and escalated complex issues to higher tiers.

• Developed and executed company‑wide procurement strategy, establishing best practices and driving continuous improvement across supply chain operations.
• Negotiated high‑value contracts and vendor agreements, securing favorable terms and reducing procurement costs.
• Managed cross‑functional teams in procurement, operations and finance to implement process improvements and ensure policy compliance.
• Identified cost‑saving opportunities and efficiencies, contributing to profitability and streamlined operations.
• Led business development initiatives that expanded the client base and fostered long‑term partnerships.

• Advised businesses on operational improvements, cost‑reduction strategies and process optimization.
• Evaluated procurement and finance workflows and recommended strategies to reduce expenses and increase efficiency.
• Provided training and resources to staff on best practices, contract management and financial reporting.
• Developed innovative business models and solutions to address complex client challenges.

• Founded and grew a property management and financial services firm, overseeing all operations, budgeting, vendor relations and client accounts.
• Negotiated service contracts and managed vendor performance for more than 100 residential and commercial properties, ensuring service quality and cost‑effectiveness.
• Directed procurement and supply for facilities maintenance, including contract bids, evaluations and approvals.
• Developed policies and procedures, financial reports and budgets in compliance with state regulations and client bylaws.
• Secured partnerships and strengthened client relationships, resulting in revenue growth and high client retention.

• Coordinated resources and schedules to ensure timely delivery of software and data products to clients.
• Analyzed project status, maintained quality standards and addressed software support issues.
• Developed process improvements and documentation to enhance product performance and customer satisfaction.

Led A/R, collections, and cash management for 75+ HOA/condo associations; supervised the collections team.

Produced monthly financial statements; reviewed GLs, performed variance analysis, and prepared board-ready reports.

Built annual budgets for 75+ communities; forecast cash flow and reserve needs to guide decisions.

Wrote and implemented SOPs; trained staff and drove process improvements and productivity gains.

Ensured compliance with the Maryland Condominium Act; partnered with counsel to file/resolve liens on delinquent accounts.

Maintained master data for 10,000+ owner accounts; coordinated with title companies, agents, banks, and vendors to keep records accurate.

Served as liaison among the Controller, boards, and vendors; resolved escalations and answered financial inquiries.

• Negotiated residential property transactions totaling over $20 million; leveraged market analysis and client relationships to close sales and hone negotiation skills.
•  Successfully procured new clients in the market to buy and sell residential property using various marketing methods. Including cold calling, meet and greet open houses, fliers, fundraisers and other various marketing strategies.
   Worked as a team leader in the new agent training and mentor program.
  

• Personal tax preparer for over 200 seasonal clients.
  • Assisted with financial planning for tax clients.
  • Maintained a 95% retention rate of annual clients with a variety of financial needs.
  • Assisted with management of day to day office operations.
  • Responsible for the training of new tax preparers for seasonal help.
  • Processed incoming cash receipts and end of the day closing functions.
  • Routinely procured new clients using cold calling methods, direct marketing using business to business networking, fliers and referral programs.
  • Assisted with off season training classes for new and returning tax preparers.

• Managed inventory control and order logistics for a major equipment supplier; coordinated inbound/outbound shipments, ensured customs compliance and maintained accurate inventory records.
• Handled inventory control for one of the largest equipment suppliers in the Mid-Atlantic region.
  • Processed equipment orders.
  • Managed inventory control using state of the art RF monitors.
  • Maintained the inbound and outbound product shipments.
  • Regularly met with current and potential clients for product sales.