Ghina Almjarkash
Rockville,MD
Summary
Currently located in Rockville, MD, looking to relocate to Charlotte, NC. Open to hybrid/remote work. Available to relocate within 3 to 4 weeks. Dynamic General Manager with a proven track record at Melting Pot, excelling in operational efficiency and guest satisfaction. Skilled in relationship management and staff training, I leverage my ServSafe certification to ensure compliance and safety. Recognized for resolving customer complaints swiftly, I foster a high-performance team culture that drives success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Melting Pot
Rockville, Maryland
11.2022 - Current
- Managed daily operations, ensuring seamless restaurant service and guest satisfaction.
- Developed and implemented operational procedures to enhance efficiency and productivity.
- Oversaw staff training and scheduling to maintain high performance levels.
- Coordinated inventory management and supply ordering for optimal stock levels.
- Monitored customer feedback to identify service improvement areas and training needs.
- Ensured compliance with health and safety regulations across all restaurant operations.
- Resolved customer complaints promptly, maintaining high service quality standards.
- Built long-term customer relationships through effective account management.
Deli/Bakery Associate
Walmart
Lancaster, South Carolina
11.2019 - 04.2021
- Prepared baked goods in accordance with company recipes and safety standards.
- Maintained cleanliness of bakery area to ensure compliance with health regulations.
- Assisted customers with product selection while delivering exceptional service.
- Operated mixers and ovens following all safety protocols to prevent accidents.
- Stocked shelves with fresh products, optimizing organization of displays.
- Arranged baked goods attractively within cases to enhance sales potential.
- Regularly rotated stock to prioritize the sale of older items.
Manager
Auntie Anne's Pretzels
Lancaster, South Carolina
01.2017 - 12.2019
- Supervised daily operations of pretzel production and service staff.
- Trained new team members on product preparation and customer service standards.
- Managed inventory levels and coordinated supply orders for fresh ingredients.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
Education
High school Diploma -
Lancaster High School
LancasterSkills
- ServSafe certification
- Relationship management
- Leadership and team motivation
- Calm under pressure
- Staff gap identification
- Attention to detail
- Guest communication and service recovery
- Adaptability and quick learning
- Creativity and critical thinking
- Problem solving
- Public speaking
- Customer service excellence
- Team collaboration
- Effective communication
- Strong work ethic
- Time management skills
- Forward thinking
- Multitasking abilities
Certification
- ServSafe Certified (current)
- Coursera Certification- Prepare Data for Exploration
- Coursera Certification- Ask Questions to make Data-Driven Decisions
- Coursera Certification- Foundations: Data, Data, Everywhere
Systems & Technology
- Toast (daily use- FOH + BOH functionality, Labor & Sales Monitoring)
- Schedulefly (Scheduling and Staff/Shift notes)
- Multiple inventory and ordering software's
- Online training systems
Timeline
General Manager
Melting Pot
11.2022 - Current
Deli/Bakery Associate
Walmart
11.2019 - 04.2021
Manager
Auntie Anne's Pretzels
01.2017 - 12.2019
High school Diploma -
Lancaster High School