GHINWA (GIGI) HUSARI
Irvine,CA
Summary
Multifaceted business professional with a proven track record of developing, implementing, and adjusting operational policies to ameliorate overall processes to enhance customer service. Adept in analytical thinking, strategic planning, and cultivating positive relationships. Accustomed to adhering to company standards, and treating client with kindness and hospitality.
Overview
2
2
years of professional experience
Work History
Operations Professional
Tiffany & Company
01.2024 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks
- Followed shipping and receiving procedures for goods and materials
- Interacted well with customers to build connections and nurture relationships
- Handled customer service issues and clients to ensure elevated customer experience
Client Advisor
Tiffany & Co
09.2024 - 01.2025
- Company Overview: Cultivated two VVIC clients to High Jewelry purchasers
- Utilized position as Operations Coordinator to grow client book with 10k clients
- Doubled sales goal in first month
- Prioritized client experience and luxury standards
- Cultivated two VVIC clients to High Jewelry purchasers
- Utilized position as Operations Coordinator to grow client book with 10k clients
- Doubled sales goal in first month
- Prioritized client experience and luxury standards
Operations Coordinator
Tiffany & Co
10.2023 - 08.2024
- Company Overview: Adapted company SOP, trained and managed operations
- Initiated multiple strategies positively impacting CRM, data capture, KPI performance and repair revenue
- Partnered with team managers to utilize Compass to maximize efficiency in driving meaningful relationships with clients
- Trained new team members, and ensured the company's values and mission were at the core of all training
- Adapted company SOP, trained and managed operations
- Initiated multiple strategies positively impacting CRM, data capture, KPI performance and repair revenue
- Partnered with team managers to utilize Compass to maximize efficiency in driving meaningful relationships with clients
- Trained new team members, and ensured the company's values and mission were at the core of all training
Operations Professional
Tiffany & Co
04.2023 - 09.2023
- Company Overview: Built an operations support network to assist with growth and resource attainment
- Worked with clients for repairs and communicated with repair center regarding specific client needs
- Ran quarterly reports and noted opportunities for growth the following quarter
- Supported appointment-driven business by facilitating transfers for client advisors and ensured client needs were met with optimal service
- Built an operations support network to assist with growth and resource attainment
- Worked with clients for repairs and communicated with repair center regarding specific client needs
- Ran quarterly reports and noted opportunities for growth the following quarter
- Supported appointment-driven business by facilitating transfers for client advisors and ensured client needs were met with optimal service
Middle School Theater Teacher
LAUSD
09.2022 - 02.2023
- Taught three levels of Middle School Theater (6th, 7th, 8th grade)
- Planned and delivered instruction aligned with CCSS
- Used data from formative assessments to adapt instruction to student's individual needs and establish areas of growth
- Oversaw and executed corrective behavioral strategies
Education
Masters of Arts - Teaching
Pepperdine University
Malibu, CA06.2022
Bachelor of the Arts - English Literature
American University of Beirut
BEIRUT, LEBANON07.2020
Skills
- Ability to Work in a Team
- Communication Skills
- Problem Solving
- Work training
- Client relationship management
Languages
Arabic
Full Professional
Timeline
Client Advisor
Tiffany & Co
09.2024 - 01.2025
Operations Professional
Tiffany & Company
01.2024 - Current
Operations Coordinator
Tiffany & Co
10.2023 - 08.2024
Operations Professional
Tiffany & Co
04.2023 - 09.2023
Middle School Theater Teacher
LAUSD
09.2022 - 02.2023
Masters of Arts - Teaching
Pepperdine University
Bachelor of the Arts - English Literature
American University of Beirut
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