Ghislain Ndaka
Houston,TX
Summary
Determined who likes challenges and involves himself in every task. Expertize in International Logistics and Supply Chain. Skilled at multitasking with great prioritization and focus in business profitability.
Overview
11
11
years of professional experience
Work History
Project Coordinator(Wind Materials Specialist)
Maersk Project Logistics
01.2023 - Current
- Identified and adapted to project dependencies, altering strategic prioritization.
- Published progress reports, updating senior leadership and stakeholders on overall project development.
- Develop, and execute projects, contracting strategies, and timelines.
- Ensure timely projects kick-off and ensure smooth integration of finished projects into running organization and business
- Ensure projects actors closely collaborates and aligns with existing terminal organization to deliver projects with minimal disruption to existing operations
- Ensure that regular project status reviews are executed, together with designers, consultants, contractors, and other relevant stakeholders.
Sr Customer Experience Partner
Maersk Inc
04.2022 - 01.2023
- Resolved customers' issues related to online booking, late product deliveries and billing discrepancies.
- Enhanced industry knowledge through participation in learning opportunities.
- Collaborated with both internal and external stakeholders to resolve customer concerns.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Responded proactively and positively to rapid change.
- Coordinated import and return of temporary imported wind cargo.
Customer Service and Sales
Houston Saw & Turf Equipment
05.2020 - 11.2021
- Equipment orders fulfillment and inventory management.
- Maintained up-to-date knowledge of product and service change
- Collected information to correctly file warranty claims.
- Delivered prompt service to prioritize customer needs.
- Followed factory service manual protocols to restore.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Increased sales revenue by 27% during COVID with Homeowner segment
Key Account Coordinator
Safmarine, Maersk Group
03.2015 - 11.2019
- Setting the weekly targets provided on the management meeting.
- Assist team improving on KPI execution.
- Track the team performance on daily basis.
- Import and Export daily report analysis and correctives actions.
- Portfolio management and Opportunities chasing (MEA & EU).
- Supported senior management in executive decision-making by building reports.
Logistics Assistant Manager
Weatherford Gabon LTD
09.2014 - 03.2015
- Assets and inventory management.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Prepared updated shipment reports for executives and clients.
- Managed monthly freight cost reporting processes.
- Kept corporate departments and customers updated on critical shipments.
- Expedited resolutions of shipping errors and packaging mistakes.
Export Documentation and Customs Entry
Maersk Line
10.2012 - 07.2014
- Manual customs entry.
- Assisted compliance officer to gather necessary documentation for manifest.
- Shipment release.
- Invoicing and Billing check
- Online Customer on-boarding
- Tracking
Education
Postgraduate Degree - Management, Logistic And Supply Chain
UNIVERSITY LITTORAL COTE D’OPALE
Dunkerque07.2014
BBA - International Management & Business Studies
UNIVERSITY LITTORAL COTE D’OPALE
Dunkerque, France08.2013
Skills
- Quote Acquisition
- Microsoft Office package
- Project Management
- Schedule Management
- Expert in [GCSS, RKEM RKEM Update, GSIS, MEPC, Kewill, Salesforce / Case Management, CODS, AFLS, "Maerskcom"(Documentation, Pricing, Billing Etc), SAP, JD Edwards]
- Schedule Coordination
- Negotiation, Customer Service
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hobbies
Travelling, Puzzle, Sport
Accomplishments
- Led Customer Centrism Mindset project Safmarine.
- Led Engagement committee for 2018 SWA Cluster(MAERSK)
- Employee of the year 2017 & 2018(Winner)
- Used Microsoft Excel to develop automated inventory tracking spreadsheets .
- Implement 5S in the TRS warehouse(Weatherford).
- Star Award(Nominated)
- Spot Award(Winner)
Timeline
Project Coordinator(Wind Materials Specialist)
Maersk Project Logistics
01.2023 - Current
Sr Customer Experience Partner
Maersk Inc
04.2022 - 01.2023
Customer Service and Sales
Houston Saw & Turf Equipment
05.2020 - 11.2021
Key Account Coordinator
Safmarine, Maersk Group
03.2015 - 11.2019
Logistics Assistant Manager
Weatherford Gabon LTD
09.2014 - 03.2015
Export Documentation and Customs Entry
Maersk Line
10.2012 - 07.2014
Postgraduate Degree - Management, Logistic And Supply Chain
UNIVERSITY LITTORAL COTE D’OPALE
BBA - International Management & Business Studies
UNIVERSITY LITTORAL COTE D’OPALE
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