Ghislain Ndaka
Maersk Project Logistics
Houston,TX
11
years of professional experience
Determined who likes challenges and involves himself in every task. Expertize in International Logistics and Supply Chain. Skilled at multitasking with great prioritization and focus in business profitability.
Work History
Project Coordinator(Wind Materials Specialist)
3 Years 9 Months- Identified and adapted to project dependencies, altering strategic prioritization.
- Published progress reports, updating senior leadership and stakeholders on overall project development.
- Develop, and execute projects, contracting strategies, and timelines.
- Ensure timely projects kick-off and ensure smooth integration of finished projects into running organization and business
- Ensure projects actors closely collaborates and aligns with existing terminal organization to deliver projects with minimal disruption to existing operations
- Ensure that regular project status reviews are executed, together with designers, consultants, contractors, and other relevant stakeholders.
Sr Customer Experience Partner
9 Months- Resolved customers' issues related to online booking, late product deliveries and billing discrepancies.
- Enhanced industry knowledge through participation in learning opportunities.
- Collaborated with both internal and external stakeholders to resolve customer concerns.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Responded proactively and positively to rapid change.
- Coordinated import and return of temporary imported wind cargo.
Customer Service and Sales
1 Year 6 Months- Equipment orders fulfillment and inventory management.
- Maintained up-to-date knowledge of product and service change
- Collected information to correctly file warranty claims.
- Delivered prompt service to prioritize customer needs.
- Followed factory service manual protocols to restore.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Increased sales revenue by 27% during COVID with Homeowner segment
Key Account Coordinator
4 Years 8 Months- Setting the weekly targets provided on the management meeting.
- Assist team improving on KPI execution.
- Track the team performance on daily basis.
- Import and Export daily report analysis and correctives actions.
- Portfolio management and Opportunities chasing (MEA & EU).
- Supported senior management in executive decision-making by building reports.
Logistics Assistant Manager
6 Months- Assets and inventory management.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Prepared updated shipment reports for executives and clients.
- Managed monthly freight cost reporting processes.
- Kept corporate departments and customers updated on critical shipments.
- Expedited resolutions of shipping errors and packaging mistakes.
Export Documentation and Customs Entry
1 Year 9 Months- Manual customs entry.
- Assisted compliance officer to gather necessary documentation for manifest.
- Shipment release.
- Invoicing and Billing check
- Online Customer on-boarding
- Tracking
Education
Postgraduate Degree - Management, Logistic And Supply Chain
BBA - International Management & Business Studies
Skills
Quote Acquisition
Microsoft Office package
Project Management
Schedule Management
Expert in [GCSS
RKEM + RKEM Update
GSIS
MEPC
Kewill
Salesforce / Case Management
CODS
AFLS
"Maersk.com"(Documentation
Pricing
Billing Etc..)
SAP
JD Edwards]
Schedule Coordination
Negotiation
Customer Service
Languages
French
C2
Bilingual or Proficient
English
C2
Bilingual or Proficient
Hobbies
Travelling, Puzzle, Sport
Accomplishments
- Led Customer Centrism Mindset project Safmarine.
- Led Engagement committee for 2018 SWA Cluster(MAERSK)
- Employee of the year 2017 & 2018(Winner)
- Used Microsoft Excel to develop automated inventory tracking spreadsheets .
- Implement 5S in the TRS warehouse(Weatherford).
- Star Award(Nominated)
- Spot Award(Winner)
Timeline
Project Coordinator(Wind Materials Specialist)
Maersk Project Logistics
01.2023 - CurrentRead More
Sr Customer Experience Partner
Maersk Inc
04.2022 - 01.2023Read More
Customer Service and Sales
Houston Saw & Turf Equipment
05.2020 - 11.2021Read More
Key Account Coordinator
Safmarine, Maersk Group
03.2015 - 11.2019Read More
Logistics Assistant Manager
Weatherford Gabon LTD
09.2014 - 03.2015Read More
Export Documentation and Customs Entry
Maersk Line
10.2012 - 07.2014Read More
UNIVERSITY LITTORAL COTE D’OPALE
Postgraduate Degree from Management, Logistic And Supply Chain
Read More
UNIVERSITY LITTORAL COTE D’OPALE
BBA from International Management & Business Studies
Read More