Ghislaine De Souza
WASHINGTON,DC
Summary
Certified Medical Administrative Assistant with 10 years’ experience in the customer service field and strong IT knowledge seeking to take next career step in health administration where I can continue to develop and expand my knowledge and skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Extern
So Others Might Eat SOME
10.2022 - 01.2023
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Welcomed patients and inquired about wellbeing since last treatment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Provided patient education to improve understanding and self-care.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments and tests to coordinate patient care.
- Measured patient pulse oximetry.
- Performed medical chart reviews to confirm accuracy and completeness.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Turndown Attendant
Hay Adams Hotel
10.2019 - 03.2022
- Provide turndown service to include, but not limited to, partially removing, and storing bedcovers, fulfilling specified guest preferences by filling ice buckets, and replenishing amenities, linens, and supplies.
- Clean and stock guest rooms as assigned, including, but not limited to, cleaning bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces.
- Replenish amenities, linens and supplies in guest room.
- Conduct visual room inspection upon completion.
- Dispose of trash and recyclables in accordance with the hotel's guidelines.
- Respond to special guest requests in a timely, friendly, and efficient manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
Guest Room Attendant
Trump International Hotel
10.2017 - 03.2021
- Trained in safety/risk management to ensure that 5-star luxury hotel guests obtain experience like no others.
- Ensure guest service is top priority at this hotel as all rooms in this hotel are unique.
- Exercised politeness and discretion when dealing with guests and guest property.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned room according to hotel standards.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected rooms to confirm adherence to department standards.
- Polished fixtures to achieve professional shine and appearance.
Education
Medical Office Assistance Training Program
University of The District of Columbia
Washington, DC06.2023
Medical Assisting Training Program
So Other Might Eat Some
Washington, DC06.2022
Junior Web Developer Training Program
Opportunity College
Washington, DC10.2021
Junior Cloud Practitioner Training Program
University of The District of Columbia
Washington, DC05.2021
Human Resources Management Associate Degree
International University Polytechnic of Benin
Benin07.2011
High School Diploma -
College La Plenitude
Benin07.2009
Skills
- Patient Engagement
- Medical terminology
- Strong attention to detail
- Time management
- Multitasking
- Communication
- Organization
- Problem solving
- Strong IT knowledge
- Computer literacy
- Self-motivated
- Active listening
Certification
- Certified Medical Administrative Assistant, NHA - August 2023
- Certified Javascript Developer, W3Schools - September 2021
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Medical Assistant Extern
So Others Might Eat SOME
10.2022 - 01.2023
Turndown Attendant
Hay Adams Hotel
10.2019 - 03.2022
Guest Room Attendant
Trump International Hotel
10.2017 - 03.2021
Medical Office Assistance Training Program
University of The District of Columbia
Medical Assisting Training Program
So Other Might Eat Some
Junior Web Developer Training Program
Opportunity College
Junior Cloud Practitioner Training Program
University of The District of Columbia
Human Resources Management Associate Degree
International University Polytechnic of Benin
High School Diploma -
College La Plenitude
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