GHISLAINE DORCENT

Macys Department Store

10.2022 - 12.2023

Assisted in the development of marketing materials to promote seasonal offers and special deals, attracting more footfall into the store.
Maintained an organized and visually appealing store environment to facilitate a seamless shopping experience for customers.
Trained new associates on company policies, procedures, and sales techniques, ensuring consistent performance across the team.
Enhanced customer loyalty by offering personalized assistance, leading to repeat business and referrals.
Provided expert product knowledge to customers, helping them make informed purchasing decisions that align with their preferences and needs.
Managed cash register transactions accurately while maintaining a fast-paced checkout process for optimal customer satisfaction.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.