Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ghislaine Vidal

West Palm Beach,FL

Summary

Multifaceted and resourceful project manager with over 19 years experience working with teams to accomplish short and long term goals with both internal and external clients. Skilled at coordinating, sourcing, supporting, and administering projects of all sizes in various environments. Organized and flexible with a track record of optimizing processes for maximum efficiency. Excels at creating innovative solutions that resolve business challenges quickly and increase productivity. Proven ability to work with many different personalities.

Overview

18
18
years of professional experience

Work History

Project Manager

Paychex
01.2021 - Current
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided weekly detailed project status updates to stakeholders and executive management.
  • Maintained open communication by presenting regular updates on project status to customers.

Client Technical Support Specialist

Paychex
05.2021 - 05.2023
  • Interacted with team members across departments to research and create SOP documents, KCS articles and project management.
  • Responsible for migration of 154 clients to Clear Company Performance Management platform.
  • Verified basic needs are being met, providing technical and navigation assistance for Performance Management, by Clear Company.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and employees.

Business Manager

Destiny Church
01.2018 - 01.2021
  • Supervise support staff and appropriation of allocated resources.
  • Oversee management and development of all facilities owned or operated by the church.
  • Communicated with Attendees and vendors positively with particular attention to problem resolution.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Managed purchasing, sales, marketing and church account operations efficiently.
  • Negotiated price and service with vendors to decrease expenses.

Payroll Manager

Oasis Outsourcing
01.2016 - 01.2018
  • Provided leadership and support for over 30 specialists.
  • Resolved client escalations to benefit clients and wellbeing of specialists and Oasis.
  • Oversaw promotions, transfers, and terminations.
  • Planned and prioritized assigned task.
  • Maintained respectful work environment.
  • Built highly-efficient team through ongoing coaching and professional development opportunities.

Payroll Supervisor

Oasis Outsourcing
01.2012 - 01.2016
  • Trained 8-10 team members at any given time, on new processes and products to support company and promotional efforts.
  • Kept high average of performance evaluations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Create reports that support staff and meet client needs.
  • Had primary role in moving company to paperless payroll processes and reports.

Payroll Specialist I-Senior

Oasis Outsourcing
01.2006 - 01.2012
  • Create import feeds
  • Create and maintain GL's and paid time off
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to clients & employees regarding payroll inquiries and issues.
  • Managed and processed payroll for 90+ clients to comply with predetermined State, federal and company guidelines.
  • Collaborated with different departments to confirm payroll accuracy.
  • Completed payroll accurately and timely to meet client and employee expectations.

Education

BA in Psychology -

University of South Florida
Sarasota, FL
12.2007

AA in E-Commerce/Business -

Keiser College
Sarasota, FL
04.2001

AA in Accounting -

Keiser College
Sarasota, FL
04.2001

Skills

  • Risk Management
  • Technical Support
  • Strategic Planning
  • Root Cause Analysis
  • Project Planning

Timeline

Client Technical Support Specialist

Paychex
05.2021 - 05.2023

Project Manager

Paychex
01.2021 - Current

Business Manager

Destiny Church
01.2018 - 01.2021

Payroll Manager

Oasis Outsourcing
01.2016 - 01.2018

Payroll Supervisor

Oasis Outsourcing
01.2012 - 01.2016

Payroll Specialist I-Senior

Oasis Outsourcing
01.2006 - 01.2012

BA in Psychology -

University of South Florida

AA in E-Commerce/Business -

Keiser College

AA in Accounting -

Keiser College

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Ghislaine Vidal