GHISLAINE ZAGHLOUL
Business Analyst
San Jose,CA
Summary
Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Business Analyst
Deliberr INC
Boston, MA
03.2019 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Evaluated trends to understand competitive environments and assess current strategies.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Telemarketer
WEBHELP
Agadir Morocco
03.2018 - 12.2018
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
Intern Process Auditor
THE COCA COLA Company
Agadir Morocco, Morocco
05.2016 - 06.2017
- Analyzed records and operating practices
- Prepared working papers, reports and supporting documentation for audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Enhanced audit controls by improving planning and testing processes.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
Education
ESL - Professional English
California College of Communications
Santa Clara, CA 09.2019 - 03.2021
Master's Degree - Management Supervision And Auditing
National School of Business And Management-ENCG
Agadir Morocco 09.2014 - 09.2017
CPGE - Mathematics Economic And Political Sciences
Preparatory Classes For Top Business Schools
Guelmim Morocco 09.2012 - 06.2014
Skills
SQL and databases
undefinedTimeline
ESL - Professional English
California College of Communications
09.2019 - 03.2021
Business Analyst
Deliberr INC
03.2019 - Current
Telemarketer
WEBHELP
03.2018 - 12.2018
Intern Process Auditor
THE COCA COLA Company
05.2016 - 06.2017
Master's Degree - Management Supervision And Auditing
National School of Business And Management-ENCG
09.2014 - 09.2017
CPGE - Mathematics Economic And Political Sciences
Preparatory Classes For Top Business Schools
09.2012 - 06.2014
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