Ghita Elkaoukji
Bridgeport,CT
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and operational efficiency through effective problem-solving and multitasking. Skilled in Microsoft Office and fostering positive relationships, ensuring a collaborative and productive work environment.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
05.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Server/Bartender Apprentice
Cibus Latin Fusion 2
09.2025 - 12.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
Crew Member
McDonald's Restaurant
08.2024 - 11.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Server/Head Bartender
Taco Loco Mexican Grill
04.2019 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Crew Chief
McDonald's Restaurant
03.2019 - 03.2020
- Managed team according to company standards and compliance requirements.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
- Encouraged team feedback, leading to continuous operational improvements.
Stager
Bombardier Aeronautique
01.2019 - 02.2019
- Developed customized proposals based on clients'' specific needs and budgets while maintaining profitability.
- Improved property photography results through meticulous attention to lighting, angles, and overall aesthetic appeal of staged spaces.
- Prepared product and layout documents implementing diverse design concepts.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Oversaw installation of finishes, furniture and other design elements to control final product.
Education
High School Diploma -
Mercy Learning Center
Bridgeport, CT05-2023
No Degree - Computer Programming
Ismala
Morocco, Nouaceur07-2018
No Degree - How To Create Pieces Using Catia Program
Dessin Catia
Morocco02-2018
High School Diploma -
Elmakhfi
Morocco 06-2017
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team leadership
- Scheduling and planning
- Microsoft office expertise
- Multitasking
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional
Italian
Elementary
Spanish
Professional Working
Interests
- Documenting and sharing travel experiences
- Video Gaming
- Cooking
- Music
- I like trying new recipes and food trends
Timeline
Server/Bartender Apprentice
Cibus Latin Fusion 2
09.2025 - 12.2025
Crew Member
McDonald's Restaurant
08.2024 - 11.2024
Assistant Manager
McDonald's
05.2021 - Current
Server/Head Bartender
Taco Loco Mexican Grill
04.2019 - 02.2021
Crew Chief
McDonald's Restaurant
03.2019 - 03.2020
Stager
Bombardier Aeronautique
01.2019 - 02.2019
High School Diploma -
Mercy Learning Center
No Degree - Computer Programming
Ismala
No Degree - How To Create Pieces Using Catia Program
Dessin Catia
High School Diploma -
Elmakhfi