Ghita Mhirit
Casselberry,FL
Summary
I'm a marketing and sales professional with over 3 years of experience in driving results through creative strategies and data-driven solutions. I'm passionate about building and supporting strong teams, improving processes, and helping organizations deliver an exceptional customer experience. With a proven track record of increasing sales and solving complex challenges, I bring a collaborative approach to leadership and a focus on long-term success. I'm fluent in English, French, and Arabic, which helps me connect with diverse teams and audiences.
Overview
4
4
years of professional experience
Work History
Sales Activation Representative
Charter Communications
Orlando, FL
09.2024 - Current
- Ensured 90% accuracy in customer follow-ups using CRM systems for personalized communications
- Delivered tailored product recommendations, increasing customer satisfaction and retention
- Reviewed CRM data and tracking to follow up with customers, maintaining 90% accuracy in communications and strengthening relationships
- Partnered with cross-functional teams and departments to resolve customer concerns quickly, ensuring satisfaction and loyalty
Customer Service Support
Addison HVAC
Orlando, FL
07.2023 - 03.2024
- Reviewed and resolved over 200 customer claims, improving overall satisfaction by 45%
- Transformed marketing messaging using insights from data analysis, which boosted engagement rates by 20% per impressions
- Onboarded new team members ensuring best practices and troubleshooting guidance synthesis to support employee and company success
Office Manager
Swiggle Application
Orlando, FL
10.2022 - 04.2023
- Developed omnichannel marketing strategies that led to boosts in engagement rates by 45% over benchmarks
- Launched a QR code system to track data more effectively, improving offer redemption tracking by 30%
- Integrated closely with the engineering department to resolve bugs and launch new features, ensuring an optimized user experience
Marketing Analyst
The Underground Agency
Highland Heights, KY
01.2021 - 04.2021
- Conducted detailed market research for AleSmith Brewing Co., culminating in unique, data-driven insights that increased ROI by 15%
- Led deck creation for presentations using human-centered storytelling to increase strategic buy-in while reducing time spent by 20%
- Partnered with cross-functional teams and owned the creation of a multichannel strategy across the digital ecosystem including organic social, web, SEO, and paid campaigns
Education
Bachelor of Science - Business Administration, Marketing
Northern Kentucky University
Highland Heights, KYSkills
- Marketing & Sales: Campaign Management, Customer Retention, Product Strategy, Consumer Insights
- Leadership & Collaboration: Team Mentoring, Process Improvement, Cross-Functional Teamwork
- Technical Tools: CRM Tools, Data Analysis, Excel, Canva, GSuite, PowerPoint
Timeline
Sales Activation Representative
Charter Communications
09.2024 - Current
Customer Service Support
Addison HVAC
07.2023 - 03.2024
Office Manager
Swiggle Application
10.2022 - 04.2023
Marketing Analyst
The Underground Agency
01.2021 - 04.2021
Bachelor of Science - Business Administration, Marketing
Northern Kentucky University
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