SERENA CARUSO

• Supported and manged delivery of both internal products and customer facing teams, from inception and team forming to end of contract (for customer facing teams)
• Lead adoption of team level health check, as mean to provide input and feedback for organizational continuous improvement framework
• Designed and run OKRs workshop, roadmap planning, and various ad hoc activities like C-level retrospectives, self-selections (a workshop to form new teams), etc.
• Mentored part time scrum masters and product owners
• Member of People Support team, designed to provide individual assistance to employees for their career development or performance improvement program
• Coached teams at several stage of maturity, guiding them towards self-management
• Promoted and run Agile community of practice
• Restructured company agile support as Agile As a Service (pitch to C-level, design of requests and prioritization process, recruitment program, rollover of Agile assessments in teams)
• Lead adoption and implementation of framework for organizational continuous improvement, based on running and continuously testing experiments, based on the Enterprise Change Pattern model

• Directly supported the promotion suite team, against the delivery of their product, acting as scrum master, enabler and coach
• Covered, as needed, role of product owner, taking care of product delivery, requirements specification, communication of priorities and release plan for Big Data team.
• Lead site level continuous improvement program, run Agile-Lean training and influenced organization in systemic improvements and transformation.
• Run re-training and kickoff of agile practices for six different teams across organization, some of which during lockdown period with material and methods customized to be delivered in remote fashion.
• Designed and run team kickoff events (working agreement, DoR, DoD, etc.).
• Designed and run 2-days Lean-Agile course for new Scrum Masters.
• Organizers of local Agile Guild, global NCR Agile Guild and mentoring community for Scrum Masters.
• Coached teams and product owners/managers in iterative delivery, running story maps sessions.
• Championed introduction of Product Owner roles in Edinburgh teams.
• Mentored scrum masters, dedicated or part-time, across teams.
• Enhanced project visibility and performance through the strategic use of Jira and Confluence.

Founder and Director of Ad Artis Ltd. Consultancy company aiming to offer expertise to enable agility.

Longest collaborations:

BBC:

Working in a self-managed Kanban team, as administrator, scripter and consultant for the following tools:

- Jira and Jira Agile

- Confluence

- EJBCA

- GitHub

Guaranteeing delivery within SLA terms, monitoring work in progress, pushing continuous improvements, communicating with stakeholders and remote teams across 3 different locations.

Kuhl Clothing - https://www.kuhl.com/

CCAW Automotive Group - https://ccawag.com/

• Oversaw software development projects for clients, managing the full project lifecycle from inception to delivery.
• Applied Agile methodologies to improve project efficiency and client satisfaction.
• Tailored Jira and Confluence to support teams practices and to make projects progress transparent

• Scrum Master for 2 co-located teams and 1 remote team, in SAFe framework.
• Run PI planning and Big Room sessions
• Facilitating communication with remote teams and remote project managers (UK, US, India).
• Leading and facilitating company-wide continuous improvement program, with special focus on improving CI and release process.
• Promoted and facilitated self-selection workshop* as a mean to form and spin off new teams in a self-empowered fashion.

*The self-selection workshop was based on the book "Creating Great Teams" by D.Mole and S.Mamoli. The workshop had great success, formed 4 very well mixed teams, management was satisfied with the speed and pragmatism of the approach, the development group felt empowered and trusted to make the best decision, and I proudly presented our case study at the “Cambridge Agile Conference 2017”.

• Managed the development of a major release of the Reporting module for CDN Console.
• Full-time Scrum Master for two engineering teams
• Facilitating collaboration with offshore teams (external code review, scrum of scrums, etc.)
• Working with other Scrum Master towards continuous improvement at company level.
• Customizing Jira Agile Boards and setup Jira Dashboards for management and stakeholders.
• Introduced Release Planning based on Story Map activities and MoSCoW prioritization.

• Scrum Master for Web Service Platform department supporting our MMOs
• Facilitating Daily scrum stand-ups, release and sprint planning, sprint demo and sprint retrospective for 4 scrum teams working at same project on same schedule.
• Trained Product Owners on the use of Agile Artifacts and forecasting tools
• Coaching team members towards being a crossfunctional team and adopting Agile practice.
• Optimizing project management tools to better help teams, support process and improve stakeholder communication (JIRA, Confluence, Greenhopper)
• Facilitated several Releases for the “Transformers” website, engaging teams with story writing activities, team building games, training and workshops
• Provided visibility of team impediments/risks and helping to eliminate them

• Working on web modules supporting our MMOs
• Member of a Kanban team
• Supported strategic browser game "War Of Legends", which was developed by a third party company but published and completely managed by Jagex.
• Ownership and administration of Atlassian Suite

• Part of team releasing “APB: All Points Bulletin”
• Enhancement of issue-tracking and process-management software.
• Development of JIRA plugins using Java.

• Researched and implemented multiple mathematical models for prediction of environmental impact of several risk sources