Ghofran Alani
Bowling Green,KY
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
SUNY Upstate Medical University
07.2017 - 12.2019
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
Administrative Assistant
Union Place Market LLC
12.2015 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Arabic Translator and Interpreter
Interfaith Works
09.2014 - 02.2016
- Identified and carefully summarized factual points and abstract concepts.
- Maximized efficiency of document processing by developing a streamlined system for managing incoming translation requests from clients.
- Listened to, comprehended and translated oral or written communications from English to Arabic and vice versa.
- Served as a linguistic consultant to software developers working on projects targeting Arabic-speaking users, ensuring accurate localization of content.
Education
Bachelor of Science - Business Administration And Management
Western Kentucky University
Bowling Green, KY05-2026
Associate of Arts - Business Administration
Southcentral Kentucky Community And Technical College
Bowling Green, KY12-2023
Skills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Internal communications
- Recruitment and selection
Certification
- General Business by Southcentral Kentucky Community and Technical College 2023
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Medical Office Administrator
SUNY Upstate Medical University
07.2017 - 12.2019
Administrative Assistant
Union Place Market LLC
12.2015 - 07.2017
Arabic Translator and Interpreter
Interfaith Works
09.2014 - 02.2016
Bachelor of Science - Business Administration And Management
Western Kentucky University
Associate of Arts - Business Administration
Southcentral Kentucky Community And Technical College
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