Ghohli Angelee Martinez

• Craft customized boba drinks and specialty food items in a time efficient manner.
• Managed inventory and prepare toppings, tea's, ingredients
• Engaged with guests, recommended popular menu items, and provided personalized service
• Sanitize and tidy all working surfaces, equipment, and utensils to comply with food safety standards
• Assisted in inventory management, tracking stock levels to prevent shortages.
• Used POS system to accurately enter orders and process payments.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Upsold daily specials, enhancing guest experience and satisfaction.
• Resolved customer complaints swiftly, maintaining positive dining atmosphere.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Supervised team members to ensure compliance with food safety standards and operational procedures.
• Trained new staff on customer service excellence and efficient order processing techniques.
• Enhanced workflow efficiency by streamlining food preparation processes and task assignments.
• Monitored cash handling procedures to ensure accuracy and minimize discrepancies during shifts.
• Resolved customer complaints effectively, promoting positive dining experiences.

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• Operated kitchen equipment safely, adhering to health and safety standards.
• Assisted in inventory management, tracking stock levels and minimizing waste.
• Collaborated with team members to optimize workflow during peak hours, improving efficiency.
• Maintained cleanliness of work area and dining space, ensuring compliance with sanitation guidelines.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.