Feven Negash
San Diego,CA
Summary
Detail-oriented and organized while being focused on evaluating patient needs and progression and adapting plans as needed to facilitate enhanced health and growth. Enthusiastic, resourceful professional with academic and professional background in patient relations and customer service. Ability to establish priorities and meet challenges head-on. Strong listening and time management skills. Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support.
Overview
5
5
years of professional experience
Work History
Medical Call Center Representative
UCSD Health
04.2023 - Current
- Schedule appointments for patients and ensure the following: obtain and enter accurate demographic information in computer medical program (address, phone, insurance etc).Inform caller of items to bring to their appointment, answer questions and offer information as requested, to provide patient-focused service and professional customer service.
- Act as a liaison for the patients and health center by directing calls to to other departments as needed, use good judgement in handling calls, especially with urgent matters and problem solve quickly and efficiently. Understand when a call needs to be escalated to the physician/manager/triage nurse.
- Service patients and their needs by making reminder calls as requested, reschedule appointments as needed and provide assistance on company systems such as MyChart, form completion, and access to services.
- Coordinated work between multiple departments.
- Optimized service procedures to increase customer satisfaction.
Room Service Attendant
UCSD
06.2019 - 04.2023
- Knowledge of the principles of nutrition and therapeutic diets
- Excelled as Expo Lead
- Cashed out cashiers and subbed for closing managers
- Educated patients on their diet restrictions
- Followed patient’s dietary changes on tray
- Made sure to listen to patients if they needed nurse assistant
- EPIC chatted RN's and RD's regarding patient allergies and food r restrictions
- Made sure I follow each patient’s room sign
- Trained new employees on HIPPA laws and patient privacy
- Experience with food processor and tray taker software
- Completed End of Day report and conveyed necessary information for the Opening manager
- Checked and thrown away every expired item
- Assisted patients with Menu selections
Education
SDCCD Continuing Education
San Diego, CABachelor of Science - Computer Science
San Diego State University
San Diego, CA12.2022
Skills
- Schedule management
- Conflict resolution techniques
- Excellent planning and Record keeping skills
- Monitoring skills
- Superb communication skills with both adults and children
- Compassionate and patient with all learning abilities
- Demonstrate creative problem solving abilities
- Excellent listening skills
- Service oriented
- Good teaching skills and ability
- Fast learner
- Call Center Experience
- Call Coordination
- Proficient in EPIC and HIPPA training
- Report Preparation
- Sales Closing
Timeline
Medical Call Center Representative
UCSD Health
04.2023 - Current
Room Service Attendant
UCSD
06.2019 - 04.2023
SDCCD Continuing Education
Bachelor of Science - Computer Science
San Diego State University
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