GHUFRAN KHAN
.
Lawndale,California
Summary
Experienced and results-driven professional with a proven track record in airline cargo operations, ground handling supervision, and customer service. Adept at implementing and monitoring standard operating procedures, liaising with regulatory authorities, and ensuring compliance with industry regulations, including TSA protocols for security and safety. Skilled in staff training, vendor management, and operational optimization. Seeking to leverage expertise in a challenging role within the aviation industry.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Cargo Operations Supervisor
Qatar Airways
- Implemented, established, and monitored standard operating procedures (SOP) and Service Level Agreements (SLA) with Ground Handling Agents (GHAs) to ensure efficient cargo operations
- Liaised with TSA and other relevant authorities to stay updated on security regulations, share intelligence on potential threats, and collaborate on implementing security initiatives to mitigate risks
- Regularly monitored and assessed security measures onboard aircraft and at airport facilities to identify potential vulnerabilities and implement necessary improvements to enhance security standards
- Liaised with local Government and Customs Authorities to obtain necessary permissions and ensure compliance with regulatory requirements
- Monitored cargo handling operations, identified best practices, and recommended implementation strategies to headquarters for operational excellence
- Ensured strict adherence to IATA regulations and local authorities' guidelines, reducing operational costs and enhancing cargo movement efficiency.
Station Supervisor
Atlas Air
06.2018 - 07.2020
- Managed flight operations as a Certified Loadmaster for various aircraft types (B747-400F, B747-400SF, B747-8F, B747-BCF), ensuring compliance with flight documents
- Liaised with TSA and other relevant authorities to stay updated on security regulations, share intelligence on potential threats, and collaborate on implementing security initiatives to mitigate risks
- Regularly monitored and assessed security measures onboard aircraft and at airport facilities to identify potential vulnerabilities and implement necessary improvements to enhance security standards
- Conducted in-house flight operations training and supervised ground operations, including load management, hazardous materials handling, catering, and security
- Ensured vendors and employees were equipped with the necessary resources for efficient ground operations
- Monitored ramp activities to ensure safe and punctual aircraft handling.
Regional Support Centre Representative
Spectrum Cables (Charter Communication)
01.2018 - 06.2018
- Provided courteous responses to inbound customer inquiries, generating interest in company products and services
- Delivered personalized customer service by addressing customer needs and documenting feedback to enhance the overall customer experience
- Managed and updated the customer database with detailed interaction notes, ensuring effective communication and follow-up.
Supervisor/Leader
Cathay Pacific Airways
01.2014 - 01.2018
- Led shifts to ensure timely passenger service and smooth operations
- Managed flight operations tasks including updating flight statistics, cargo weight/fuel figures, and catering orders
- Handled baggage services and lost property procedures, including global baggage tracing and claims settlement.
Assistant Manager
FAWS LLC
09.2013 - 01.2014
- Communicated client objectives to team members, ensuring client satisfaction
- Managed project-related correspondence with clients and vendors, addressing concerns promptly
- Achieved monthly sales targets while tracking expenses and processing orders accurately
- Supervised warehouse operations, including inventory management and record-keeping.
Education
Bachelor's in Telecommunication -
IQRA University, Pakistan
01.2008 - 05.2012
Higher Secondary Certification - undefined
Pakistan
01.2006 - 05.2008
Skills
- Training and mentoring
- Strategic Planning
- Analytical Skills
- Process Improvement
MS Office (Word, Excel, PowerPoint) and Tableau
- Operations Management
- Staff Management
- Teamwork and Collaboration
- Time Management
- Written Communication
Training
CISCO Certified Network Administrator (CCNA)
Google Data Analytics
Project Management Foundations (LinkedIn)
Timeline
Station Supervisor
Atlas Air
06.2018 - 07.2020
Regional Support Centre Representative
Spectrum Cables (Charter Communication)
01.2018 - 06.2018
Supervisor/Leader
Cathay Pacific Airways
01.2014 - 01.2018
Assistant Manager
FAWS LLC
09.2013 - 01.2014
Bachelor's in Telecommunication -
IQRA University, Pakistan
01.2008 - 05.2012
Higher Secondary Certification - undefined
Pakistan
01.2006 - 05.2008
Cargo Operations Supervisor
Qatar Airways
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