Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ghulam Mustafa Nazary

Broadlands,VA

Summary

Dedicated and results-oriented hospitality professional with over 3 years of experience in guest services and front desk roles across hotels and embassies . Proficient in industrystandard tools such as Fosse, , Lodgistics, and Iceland. Seeking a position in guest services,managment and sales where I can leverage my expertise in customer service, relationship building, and sales strategies to drive guest satisfaction and revenue growth.

Overview

6
6
years of professional experience

Work History

Front Desk Agent and Sales Representative

Parla suite hotel
Istanbul, Istanbul
03.2021 - 09.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Monitored security cameras in lobby area as needed.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted with luggage handling for incoming guests.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.

Manager's Assistant

Hotel Nazary
Herat, Herat
08.2019 - 01.2021
  • Developed and implemented efficient filing systems for all incoming documents.
  • Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
  • Provided general administrative support including answering phones, typing letters, reports and memos.
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Reviewed emails daily to prioritize tasks for the manager's attention.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Greeted guests and checked them in and out of the hotel.
  • Monitored front desk staff to ensure they met customer service standards.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Developed and implemented strategies to improve customer satisfaction.
  • Resolved guest complaints in a professional manner.
  • Ensured compliance with all safety regulations and protocols.
  • Maintained accurate records of daily transactions.
  • Processed payments for services rendered at the front desk.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.
  • Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
  • Provided information about local attractions and events.
  • Answered telephone inquiries from customers in a timely manner.

Protocol Services

Afghanistan embassy delhi , India
Delhi, Delhi
01.2018 - 06.2019
  • Developed and implemented standard operating procedures for handling diplomatic protocols.
  • Provided administrative support for special events requiring adherence to diplomatic protocols.
  • Managed logistical arrangements for high-level meetings involving diplomats from different countries.
  • Coordinated travel logistics for visiting dignitaries including flight schedules, hotel bookings and security arrangements.
  • Maintained positive working relationship with fellow staff and management.
  • Worked closely with human resources to support employee management and organizational planning.

Education

Bachelor of Arts - Political Science

University of Delhi
Delhi , India
06-2020

High School Diploma -

Afghan Turk High School
Herat , Afghanistan
06-2017

MBA - Business Administration

Istanbul Gelisim University
Istanbul

Skills

  • guest Services
  • communication
  • collaboration
  • guest staisfaction
  • Payment Collection
  • microsoft word ,excel
  • Microsoft Office
  • File Management
  • Oral and written communications
  • Listening Skills
  • Front Desk Management

Languages

English
Professional
Turkish
Professional
Hindi
Professional
Persian
Professional
pashtu
Professional

Timeline

Front Desk Agent and Sales Representative

Parla suite hotel
03.2021 - 09.2023

Manager's Assistant

Hotel Nazary
08.2019 - 01.2021

Protocol Services

Afghanistan embassy delhi , India
01.2018 - 06.2019

Bachelor of Arts - Political Science

University of Delhi

High School Diploma -

Afghan Turk High School

MBA - Business Administration

Istanbul Gelisim University
Ghulam Mustafa Nazary