Summary
Overview
Work History
Education
Skills
Timeline
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Licet Diaz

City,NY

Summary

Driven professional with extensive experience in office administration and customer service at Merrill Lynch. Excelled in data organization and client relations, enhancing data accuracy and strengthening client trust. Demonstrated proficiency in Microsoft Office Suite and effective communication, contributing to improved internal processes and customer satisfaction. A dedicated team player, committed to delivering results and exceeding expectations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

1992
1992
years of professional experience

Work History

International & Private Banking Administrative Ass

Merrill Lynch
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Secretary

Merrill Lynch
02.1991 - 03.1992
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

Bachelor of Arts - History

Hunter College
New York, NY
05.1990

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Strong Problem Solver
  • Scheduling
  • Microsoft Office Suite
  • Office Management
  • Professional Communication
  • Scheduling and calendar management
  • Dedicated Team Player
  • Data organization
  • Deadline-oriented
  • Internal Communications

Timeline

Secretary

Merrill Lynch
02.1991 - 03.1992

International & Private Banking Administrative Ass

Merrill Lynch

Bachelor of Arts - History

Hunter College
Licet Diaz