Gia Barcellona
Nurse Assistant / Monitor Technician
Harrisburg,PA
Summary
Conscientious Medical Assistant offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Nurse Assistant /Telemetry Monitor Technician
Penn State Health Holy Spirit Hospital
3 2022 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided direct personal patient observation, care and assistance to up to 20 patients per shift in Critical Care Cardiovascular Unit trauma medical facility.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored and documented heart rhythms according to physicians' orders.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Environmental Services Housekeeper
Aerotek
02.2022 - 03.2022
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Fulfillment Specialist
Amazon
12.2021 - 01.2022
- Checked inventory and selected products from specific locations based upon availability.
Production Worker
The Hershey Company
07.2020 - 12.2021
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Maintained machinery to prevent overloads and avoid malfunctions.
Resident Assistant Patient Care
Catholic Charities
03.2019 - 04.2020
- Patient care related tasks
- Administered medication as directed by physician
- Supervised daily activities and provided assistance to staff.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Created and implemented social, educational and recreational programs for residents.
- Assisted residents in preparing for activity and social programs.
- Coached residents on useful life and personal care skills.
- Developed rapport to create safe and trusting environment for care.
- Led by example through mature behavior consistent with university regulations and rules.
- Implemented and enforced housing policies.
- Provided swift and knowledgeable emergency support in line with crisis protocols.
- Enforced policies and safety standards through building and room rounds.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Encouraged community atmosphere by implementing educational and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Responded to room transfers, incident reports and maintenance requests.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Counseled peers on career, academic and personal concerns.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Conducted tours, orientation and educational sessions for residents and families.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Health & Nutrition Assistant Patient Care Related
Capital Area Head Start
07.2014 - 04.2020
- Patient care related tasks
- Assisted with development of improved seminars and training materials.
- Taught health education classes for community workers and members of public.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Promoted available resources and connected individuals with services.
- Prepared presentations on health and safety concerns for public.
- Developed programs for teaching students and public.
- Identified process improvements in day-to-day functioning of department.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Enhanced 3-5-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Developed care plans and made referrals as necessary for students with health concerns or injuries.
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
- Performed health screening for students and faculty by conducting hearing and vision evaluations.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Served as liaison between families, school personnel and other healthcare providers on behalf of students.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Medical Assistant
Orthopedic Institute Of Pennsylvania
07.2012 - 07.2014
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Removed sutures and staples. Applied and removed fiberglass casting and splinting materials, fitting DME
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Fitted appliances onto patients and made necessary adjustments.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Constructed or received casts or impressions of patients' torsos or limbs for use as cutting and fabrication patterns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Assistant
Azizkhan Internal Medicine
08.2010 - 07.2011
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Clinical lab rotation (phlebotomy, urinalysis)
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures (injections, EKG, Holter monitor, ear lavage, pap/pelvic exams, I&D assist) and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms and
- Verified appropriate lab couriers picked up collected lab specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms and allergies.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Ambulated, turned and positioned patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant Externship
Family Practice Center P.C
06.2010 - 08.2010
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained all prescribed laboratory testing.
- Obtained client medical history, medication information, symptoms and allergies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Ambulated, turned and positioned patients.
Customer Service Representative
Comcast
07.2003 - 10.2010
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided ongoing guest service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Assistant
Central Penn Property Management
11.2001 - 07.2003
- Promptly responded to tenant complaints and concerns for over 150 properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Administrative Assistant
New Zealand Dairy Board
06.1997 - 11.2001
- Negotiated and arranged transport of goods with shipping or freight companies.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered cheese and milk products to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated and negotiated contracts to facilitate freight movements.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Administrative Assistant
Geiger And Associates
11.1993 - 06.1997
- Generated and reviewed reports to address delivery issues and issue optimization recommendations.
- Provided technical support regarding creative and product capabilities.
- Created customized marketing materials to increase product awareness.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Tracked key metrics and developed spreadsheets and data models.
- Wrote engaging and successful marketing, advertising and website copy.
- Collaborated with product development team to effectively modernize and update promotions.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Medical Assistant Externship
Margolis, Forti & Consavege
04.1993 - 06.1993
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms and allergies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Ambulated, turned and positioned patients.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Asked parents pre-determined questions based on age of child.
- Helped young patients feel comfortable with procedures and immunizations.
- Provided educational support to patients and families to inform them of procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
Medical File Clerk
Polyclinic Medical Center
09.1991 - 02.1992
- Pulled patient charts for physicians to prepare physicians for appointments.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Assigned and stamped identification numbers and codes to index materials for filing.
- Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained patient confidence by keeping patient records information confidential.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Accurately pulled patient records for upcoming appointments and procedures.
Administrative Assistant Internship
Harrisburg State Hospital
12.1990 - 06.1991
- Treated clients and families with respect and dignity.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Researched and resolved time discrepancies.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Checked accrued hours against listed hours for leave time.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
Education
Diploma - Medical Assisting
Kaplan Career Institute
Harrisburg, PA 09.2009 - 11.2010
Diploma - Medical Assisting
Kaplan Career Institute
Harrisburg, PA 07.1992 - 07.1993
High School Diploma - College Prep
Central Dauphin East Senior High School
Harrisburg, PA 09.1988 - 06.1991
Skills
Patient Assessments
Certification
Basic Life Support for Medical Professionals, American Heart Association
Timeline
Basic Life Support for Medical Professionals, American Heart Association
04-2022
Environmental Services Housekeeper
Aerotek
02.2022 - 03.2022
Fulfillment Specialist
Amazon
12.2021 - 01.2022
Production Worker
The Hershey Company
07.2020 - 12.2021
Resident Assistant Patient Care
Catholic Charities
03.2019 - 04.2020
Health & Nutrition Assistant Patient Care Related
Capital Area Head Start
07.2014 - 04.2020
Medical Assistant
Orthopedic Institute Of Pennsylvania
07.2012 - 07.2014
Medical Assistant
Azizkhan Internal Medicine
08.2010 - 07.2011
Medical Assistant Externship
Family Practice Center P.C
06.2010 - 08.2010
Diploma - Medical Assisting
Kaplan Career Institute
09.2009 - 11.2010
Customer Service Representative
Comcast
07.2003 - 10.2010
Administrative Assistant
Central Penn Property Management
11.2001 - 07.2003
Administrative Assistant
New Zealand Dairy Board
06.1997 - 11.2001
Administrative Assistant
Geiger And Associates
11.1993 - 06.1997
Medical Assistant Externship
Margolis, Forti & Consavege
04.1993 - 06.1993
Diploma - Medical Assisting
Kaplan Career Institute
07.1992 - 07.1993
Medical File Clerk
Polyclinic Medical Center
09.1991 - 02.1992
Administrative Assistant Internship
Harrisburg State Hospital
12.1990 - 06.1991
High School Diploma - College Prep
Central Dauphin East Senior High School
09.1988 - 06.1991
Nurse Assistant /Telemetry Monitor Technician
Penn State Health Holy Spirit Hospital
3 2022 - Current
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