Gia Braun
Clayton ,NC
Summary
Dynamic Sales Retention Specialist at Infinity Investments Inc., adept at enhancing customer loyalty through strategic engagement and relationship building. Consistently exceeded retention targets by leveraging customer empathy and effective objection handling. Proven ability to train staff and optimize client experiences, driving satisfaction and long-term loyalty.
Robust experience in customer retention and relationship management. Adept at driving results through strategic problem-solving and effective communication. Strong focus on team collaboration, adaptability, and delivering consistent outcomes. Expertise in identifying customer needs, handling escalations, and implementing retention strategies.
Overview
10
10
years of professional experience
Work History
Sales Retention Specialist
Infinity Investments Inc
02.2023 - Current
- Managed customer accounts to enhance retention and loyalty through personalized engagement strategies.
- Analyzed customer feedback to identify improvement areas, resulting in enhanced service delivery and satisfaction.
- Collaborated with sales teams to align strategies, ensuring seamless communication and client support initiatives.
- Trained new team members on best practices for customer retention and relationship management techniques.
- Exceeded monthly retention targets consistently by building rapport and trust with clients during interactions.
- Enhanced team productivity by regularly sharing best practices, tips, and techniques for successful client interactions.
Sales Assistant
Jiffy Lube Inc.
09.2022 - 02.2023
- Assisted customers with product selections and inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to execute promotional campaigns, boosting store visibility and customer engagement.
- Developed product knowledge to effectively communicate features and benefits to customers during sales interactions.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Production Assistant
Vanir Construction Management
04.2020 - 05.2022
- Coordinated daily production schedules to optimize workflow and meet project deadlines.
- Assisted in maintaining inventory levels, ensuring adequate supplies for uninterrupted operations.
- Collaborated with team members to troubleshoot production issues, enhancing overall efficiency.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
Office Manager
Visiting Angels Home Care
09.2019 - 02.2020
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to create tailored solutions that addressed client needs.
- Managed account portfolios, ensuring timely follow-ups and consistent communication with clients.
- Analyzed client feedback to refine service offerings and improve overall experience.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Coordinated scheduling and communication among departments to streamline processes.
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Oversaw inventory management, optimizing supply levels for operational continuity.
- Evaluated operational procedures, driving improvements to enhance overall efficiency and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Executive Assistant
Carolina Stone Products
08.2017 - 08.2019
- Streamlined executive calendar management to optimize scheduling and improve time allocation.
- Coordinated cross-departmental communication to enhance collaboration and information flow.
- Developed comprehensive meeting agendas and materials, ensuring preparedness and strategic focus.
- Managed travel arrangements, prioritizing efficiency and cost-effectiveness for executive trips.
- Mentored junior administrative staff, fostering skill development and team cohesion.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Office Manager
Hopkins Appliance Company
02.2015 - 07.2017
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and communication among departments to streamline processes.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Oversaw inventory management, optimizing supply levels for operational continuity.
- Led onboarding process for new hires, providing training on office protocols and tools.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma
Herbert H Lehman High School
The Bronx, NY06-1988
Skills
- Client relationship building
- Objection handling
- Customer empathy
- Customer service
- Time management
- Relationship building
- Customer relations
- Customer experience enhancement
- Client engagement
- Staff training
- Customer retention
- Upselling strategies
Timeline
Sales Retention Specialist
Infinity Investments Inc
02.2023 - Current
Sales Assistant
Jiffy Lube Inc.
09.2022 - 02.2023
Production Assistant
Vanir Construction Management
04.2020 - 05.2022
Office Manager
Visiting Angels Home Care
09.2019 - 02.2020
Executive Assistant
Carolina Stone Products
08.2017 - 08.2019
Office Manager
Hopkins Appliance Company
02.2015 - 07.2017
High School Diploma
Herbert H Lehman High School
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