Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Gia Corelli

Winter Park,FL

Summary

Goal-oriented Timeshare Sales Consultant with proven consultative selling and organizational skills. Achieved Millions of dollars in timeshare sales. Exceptional work ethic and commitment to customer satisfaction leading to impressive results. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

17
17
years of professional experience

Work History

Timeshare Sales Agent

Hilton Grand Vacations Club
Orlando, FL
06.2015 - Current
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Reached or exceeded multiple sales quotas and preset personal performance goals.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Exceeded sales goals, by 50% increased revenue and facilitated sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Assistant Manager

McDonald’s
Apopka, FL
09.2010 - 05.2015
  • Setup daily schedule assigning crew members to their jobs that shift
  • Responsible for operations of store during shift
  • Responsible for changing cash drawers, counting cash drawers down, making daily deposits, entering those figures in computer, and taking deposit to bank
  • Active in new employee training and orientation
  • Important to work with crew because am leading and teaching by example
  • Believe that it motivates crew members, when their manager is doing jobs similar to what are doing.
  • Managed over 20 employees daily
  • And increased sales by 100% with different promos and keeping employees motivated.

Cashier/Customer Service

Rouses Supermarket
Metairie, LA
08.2004 - 01.2005
  • Assisted with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Satisfied over 50 customers per day
  • Helped customers complete purchases, locate items and join reward programs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Reviewed new promotions and monitored price changes
  • Welcomed customers and helped determine their needs
  • Tallied cash drawer at beginning and end of each work shift

Cashier/Sales Associate

Burlington Coat Factory
Kenner, LA
10.2002 - 10.2004
  • Provided excellent service through positive interactions and product knowledge with each and every customer
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Worked flexible schedule and extra shifts to meet business needs
  • Stocked, tagged and displayed merchandise as required
  • Tallied cash drawer at beginning and end of each work shift
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Supervisor

Rainbow Restaurant
Chicago, IL
07.1999 - 04.2002
  • Oversee delivery of superior customer service, monitoring daily seating, special requests & using good judgment to handle customer situations
  • Personnel Supervision: Give assistance, coaching/counseling; training
  • Daily Operations; Inventories, kitchen and dining room equipment, opening and closing restaurant and placing orders for supplies needed.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated and monitored production levels to achieve targets
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures
  • Achieved results by working with staff to meet established targets
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference

Education

GED -

City Colleges of Chicago-Harry S Truman College
Chicago, IL
06.1998

Skills

  • Self-Motivated
  • Adaptable
  • Team Leader
  • Customer Satisfaction
  • Sales Representation
  • Closing Procedures
  • Improvement Strategies
  • Persuasive Communication
  • Consultative Sales Approach
  • Effective Customer Communication
  • Customer Relationship Management
  • Sales Knowledge
  • Selling Techniques

Timeline

Timeshare Sales Agent

Hilton Grand Vacations Club
06.2015 - Current

Assistant Manager

McDonald’s
09.2010 - 05.2015

Cashier/Customer Service

Rouses Supermarket
08.2004 - 01.2005

Cashier/Sales Associate

Burlington Coat Factory
10.2002 - 10.2004

Supervisor

Rainbow Restaurant
07.1999 - 04.2002

GED -

City Colleges of Chicago-Harry S Truman College

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Gia Corelli