Gia Desai
Owings Mills,MD
Summary
Detail-oriented and results-driven professional with strong experience in customer service, administrative support, and team collaboration. Adept at managing tasks with efficiency, accuracy, and a problem-solving mindset. Skilled in providing constructive feedback, maintaining organized records, and adapting to diverse environments with cultural awareness and professionalism. Proven ability to handle multiple responsibilities, coordinate projects, and enhance service delivery through effective communication and leadership. Passionate about fostering positive relationships, optimizing workflows, and contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Grader
Kumon Learning Center
02.2021 - 05.2021
- Recorded and organized student progress data to help instructors track learning development.
- Improved student performance by providing constructive feedback on assignments and tests.
- Assisted instructors with administrative tasks such as organizing worksheets and filing completed work.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
Cashier Assistant
Noodles & Company
07.2022 - 01.2025
- Accurately processed cash, credit, and mobile payments using the point-of-sale (POS) system, handling transactions quickly and efficiently.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Resolved customer inquiries and concerns promptly, demonstrating problem-solving skills and maintaining a positive company image.
- Adapted to customer needs by actively listening, addressing concerns, and offering solutions to enhance their dining experience, including processing refunds, replacements, and special requests.
Sports Club Secretary
Owings Mills High School
09.2022 - 10.2022
- Managed club records, including membership lists, attendance, and activity logs, to maintain accurate and organized documentation.
- Assisted in budget development and financial oversight, contributing to the club''s fiscal responsibility.
- Cultivated a positive club culture by fostering open communication among members and staff.
- Facilitated effective communication between board members, committees, and general members through clear documentation and timely correspondence.
Volunteer
Hindu Temple Maryland
01.2016 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Fundraising Chair
UMBC South Asian Student Association
09.2024 - Current
- Maintained accurate records of donations, providing valuable data for future campaigns and reporting purposes.
- Collaborated with board members to establish annual fundraising goals and strategies.
- Optimized use of existing donor database software through regular updates and system maintenance.
- Enhanced donor retention by implementing personalized stewardship strategies that recognized individual contributions.
Education
Bachelor of Science - Computer Information Systems And Minor in Finance
University of Maryland Baltimore County
Baltimore, MD05-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Leadership qualities
- Time management
- Conflict resolution
- Cultural awareness
- Data entry
Certification
- UMBC Merit Scholar
- English, Science, Math, Rho Kappa, and National Honor Society
- Model UN (2021-2022)
- Class of 2023 and National Honor Society Historian - August 2023-June 2023
- President of the Science Honor Society (2022-2023)
Languages
English (Native/Proficient)
Gujarati (Native/Proficient)
Hindi (Native/Proficient)
Spanish (Intermediate)
Timeline
Fundraising Chair
UMBC South Asian Student Association
09.2024 - Current
Sports Club Secretary
Owings Mills High School
09.2022 - 10.2022
Cashier Assistant
Noodles & Company
07.2022 - 01.2025
Grader
Kumon Learning Center
02.2021 - 05.2021
Volunteer
Hindu Temple Maryland
01.2016 - Current
- UMBC Merit Scholar
- English, Science, Math, Rho Kappa, and National Honor Society
- Model UN (2021-2022)
- Class of 2023 and National Honor Society Historian - August 2023-June 2023
- President of the Science Honor Society (2022-2023)
Bachelor of Science - Computer Information Systems And Minor in Finance
University of Maryland Baltimore County
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