Gia Garcia
Richmond,TX
Summary
Customer-focused professional with experience in high-volume call handling, insurance support, and healthcare services. Skilled in resolving customer concerns, navigating multiple systems, and maintaining accurate documentation. Strong background in patient care and insurance communication. Seeking a Customer Care position with Navitus Health Solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Processor / Customer Service
Tex-Shed
Beasley, TX
11.2025 - Current
- Manage incoming orders and coordinate documentation for customer transactions
- Communicate with customers to ensure completion of required paperwork and payments
- Process invoices and track order progress from sales to manufacturing
- Maintain accurate records and provide updates to customers
Certified Nursing Assistant (CNA)
Tri Flexsi Home Health Care
Richmond, TX
08.2025 - Current
- Provide direct patient care while maintaining strict confidentiality (HIPAA compliance)
- Monitor vital signs and report changes to healthcare team
- Assist with daily living activities and patient support
- Document patient information accurately in healthcare systems
Direct Support Professional
Richmond State Supported Living Center
Richmond, TX
01.2023 - 06.2025
- Support individuals with disabilities by providing daily care and supervision
- Assist with behavioral support and crisis intervention
- Maintain detailed documentation and ensure safety compliance
Remote Customer Service Representative
Family-Owned Insurance Business
Rosenberg, TX
09.2022 - 12.2024
- Handled inbound calls assisting customers with insurance policies and questions
- Provided accurate information and resolved customer concerns efficiently
- Maintained client records and updated policy information
- Delivered high-quality service in a remote environment
Cashier
H-E-B
Richmond, TX
05.2021 - 11.2022
- Delivered excellent customer service in a fast-paced retail environment
- Handled cash transactions accurately and efficiently
- Assisted customers with questions and issue resolution
Education
High School Diploma - undefined
Terry High School
Rosenberg, TXSkills
- Customer Service & Call Center Support
- Insurance & Policy Assistance
- Problem Resolution & De-escalation
- Data Entry & Documentation Accuracy
- HIPAA Compliance & Patient Privacy
- Multitasking in Fast-Paced Environments
- Microsoft Office & Computer Systems
- Communication (Phone & Written)
Certification
- CNA (Certified Nursing Assistant)
- BLS Certification
- CPR Certification
- AED Certification
- Certified Home Health Aide
Timeline
Order Processor / Customer Service
Tex-Shed
11.2025 - Current
Certified Nursing Assistant (CNA)
Tri Flexsi Home Health Care
08.2025 - Current
Direct Support Professional
Richmond State Supported Living Center
01.2023 - 06.2025
Remote Customer Service Representative
Family-Owned Insurance Business
09.2022 - 12.2024
Cashier
H-E-B
05.2021 - 11.2022
High School Diploma - undefined
Terry High School