Gia Giordano
White Haven,PA
Summary
Dynamic and compassionate professional with extensive experience at Fritzingertown Senior Living, excelling in patient communication and food safety. Proven ability to enhance resident satisfaction through effective relationship building and meticulous sanitation practices. Recognized for training new staff and optimizing operational efficiency, ensuring a welcoming and safe environment for all.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dietary Aide
Fritzingertown Senior Living
05.2025 - 07.2025
- Assisted in meal preparation and presentation for residents, ensuring adherence to dietary restrictions.
- Maintained cleanliness and organization of dining areas, contributing to a pleasant dining experience.
- Collaborated with kitchen staff to deliver meals on time, enhancing operational efficiency.
- Served meals to residents while providing friendly and compassionate customer service.
- Monitored resident food preferences and provided feedback for menu planning improvements.
- Ensured compliance with health and safety regulations during food handling and service processes.
- Trained new team members on proper food service techniques and hygiene standards.
Hostess
Tap at Humboldt Beer Depot
01.2025 - 05.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Provided menu information, enhancing guest dining experience and satisfaction.
- Assisted in training new staff on host procedures and customer service standards.
- Collaborated with kitchen and waitstaff to ensure timely guest service delivery.
- Handled guest inquiries and complaints, promoting positive resolutions and experiences.
- Monitored dining area for cleanliness and readiness, supporting overall restaurant operations.
- Implemented feedback collection methods to improve service quality and guest engagement.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Front Desk Agent
Eagle Rock Resort
12.2024 - 01.2025
- Managed guest check-in and check-out processes, ensuring smooth transitions and high satisfaction levels.
- Assisted guests with inquiries, providing accurate information about resort amenities and local attractions.
- Coordinated room assignments and special requests to optimize guest experience and operational efficiency.
- Handled reservations using property management systems, maintaining up-to-date records for seamless service.
- Addressed guest concerns promptly, resolving issues to enhance overall satisfaction and loyalty.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met consistently.
- Facilitated communication between departments to streamline operations and improve guest services effectively.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Personal Care Assistant
Fritzingertown Senior Living
05.2024 - 11.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored and documented resident health needs and changes in condition.
- Collaborated with nursing staff to implement personalized care plans.
- Supported recreational activities, promoting social engagement among residents.
- Maintained cleanliness and safety of living environments for residents.
- Communicated effectively with families regarding resident well-being and updates.
- Advocated for resident needs, enhancing quality of life through personalized support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Activities Aide
Fritzingertown Senior Living
02.2024 - 11.2024
- Assisted in planning and facilitating daily activities for residents, enhancing engagement and social interaction.
- Coordinated with healthcare staff to ensure safety during all recreational programs and events.
- Supported individual resident needs by adapting activities based on personal preferences and abilities.
- Organized group outings and special events, fostering community involvement among residents and families.
- Implemented feedback mechanisms to improve activity offerings based on resident interests and satisfaction levels.
- Maintained inventory of supplies for activities, ensuring timely availability for scheduled events.
- Collaborated with team members to deliver consistent, high-quality care during all program operations.
- Documented resident participation and progress in activities, contributing to personalized care plans and assessments.
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
- Communicated regularly with family members about resident participation levels, providing updates on progress and overall wellbeing.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
- Incorporated sensory stimulation activities into programming for patients with cognitive impairments, supporting their cognitive function and emotional wellbeing.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Adjusted activity schedules based on patient feedback, demonstrating responsiveness to their preferences and needs.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Evaluated program effectiveness by monitoring participant outcomes and adjusting strategies accordingly to maximize benefits for all residents involved.
Customer Service Associate
Carone's Market
02.2023 - 02.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Maintained product displays and stock levels, enhancing store organization and accessibility for customers.
- Assisted in training new associates on customer service protocols and operational procedures.
- Handled customer complaints with empathy, ensuring satisfaction and loyalty through effective resolution strategies.
- Collaborated with team members to create a welcoming environment that fostered positive shopping experiences.
- Conducted inventory checks regularly to prevent stock shortages and maintain optimal product availability.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility and strong time management skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Member
Wendy's
06.2021 - 06.2022
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated kitchen equipment efficiently to prepare food items according to established standards.
- Maintained cleanliness and organization of workstations, ensuring adherence to safety and health guidelines.
- Collaborated with team members to streamline operations during peak hours, enhancing overall service speed.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Monitored inventory levels, reporting shortages to management for timely replenishment of supplies.
- Implemented best practices for food safety, contributing to consistent quality and compliance with regulations.
- Engaged with customers to gather feedback, fostering a welcoming environment that encouraged repeat visits.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelors Of Science - Neuroscience, Premed
University of Scranton
Scranton, PAHigh School Diploma -
Hazleton Area Academy of Sciences
Drums, PA06.2025
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Verbal communication
- Food handling safety
- Detail-oriented
- Sanitation practices
- Relationship building
- Food safety
- Flexible schedule
Accomplishments
Completed 2 Medical Education Programs through Geisinger Commonwealth School of Medicine. They were called Reach-Hei and Physician Ready. I was educated on a widespread variety of careers in the medical field, as well as hands on learning with suturing, blood typing, ultrasound use, pimple extracting, and so much more. I received 6 certifications through Physician Ready during the 2 week summer program.
Certification
CPR, Stop The Bleed, First on The Scene, Mental First Aid, and Unconscious Biased.
Timeline
Dietary Aide
Fritzingertown Senior Living
05.2025 - 07.2025
Hostess
Tap at Humboldt Beer Depot
01.2025 - 05.2025
Front Desk Agent
Eagle Rock Resort
12.2024 - 01.2025
Personal Care Assistant
Fritzingertown Senior Living
05.2024 - 11.2024
Activities Aide
Fritzingertown Senior Living
02.2024 - 11.2024
Customer Service Associate
Carone's Market
02.2023 - 02.2024
Crew Member
Wendy's
06.2021 - 06.2022
Bachelors Of Science - Neuroscience, Premed
University of Scranton
High School Diploma -
Hazleton Area Academy of Sciences
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