Gia Heard
Houston
Summary
Detail-oriented and proactive professional with over 5 years of experience in customer service and administrative roles. Proven ability to manage schedules, maintain confidentiality, and provide exceptional support in fast-paced environments. Adept at facilitating communication between clients and service providers while ensuring a positive experience for all parties. Committed to delivering excellent patient care and support in healthcare settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Cornerstone Specialty Hospital
03.2024 - 09.2024
- Maintained and organized patient records, ensuring compliance with confidentiality and privacy regulations
- Answered incoming calls, transferred calls to appropriate departments, and responded to patient inquiries promptly and professionally
- Checked patients in and out of the hospital efficiently, ensuring a smooth and welcoming experience for all patients
- Assisted in scheduling appointments and managing the front desk operations to support healthcare staff and patient flow
Private Nanny
08.2019 - 09.2024
- Managed daily routines and schedules for children, mirroring the coordination needed in a healthcare environment for patient care
- Maintained confidentiality and professionalism while interacting with families, showcasing strong interpersonal skills
- Coordinated family events, fostering communication and organization, akin to managing patient appointments and interactions
Fulfillment Associate
Amazon
11.2020 - 05.2023
- Collaborated with team members to ensure timely order fulfillment, demonstrating strong teamwork and communication skills
- Utilized handheld scanners and computer systems for inventory management, showcasing tech-savviness applicable to medical software
- Followed safety protocols and maintained a clean workspace, reflecting the importance of organization and hygiene in a healthcare setting
Server
Salata
04.2018 - 10.2019
- Greeted customers warmly and provided exceptional service, building rapport and ensuring customer satisfaction, similar to patient interactions in healthcare
- Operated the POS system to process customer orders and payments accurately, demonstrating attention to detail and cash handling proficiency
- Maintained a clean and organized work environment, adhering to health and safety standards crucial in medical settings
Runner/Server
Studio Movie Grill
10.2017 - 03.2018
- Provided friendly and efficient service to guests, ensuring a positive experience, which is essential in a front desk role
- Assisted with ticket purchases and seating arrangements, reflecting experience in managing customer inquiries and facilitating smooth operations
Education
High School Diploma -
Eisenhower High School
Houston, TX06.2017
Skills
- Strong customer service and communication skills
- Proficient in scheduling and managing appointments
- Knowledge of medical terminology and patient confidentiality practices
- Experience in maintaining and organizing patient records
- First Aid and CPR certified
- Ability to manage multiple tasks efficiently
- Organized with strong attention to detail
- Familiar with point of sale (POS) systems and inventory management
- Effective problem-solving and conflict resolution skills
Certification
CPR and First Aid Certified
Timeline
Front Desk Receptionist
Cornerstone Specialty Hospital
03.2024 - 09.2024
Fulfillment Associate
Amazon
11.2020 - 05.2023
Private Nanny
08.2019 - 09.2024
Server
Salata
04.2018 - 10.2019
Runner/Server
Studio Movie Grill
10.2017 - 03.2018
High School Diploma -
Eisenhower High School
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