GIA HEROD
Twinsburg,Ohio
Summary
Results-driven leader with a proven track record of enhancing operational efficiency and reducing costs. Expert in independent decision-making and strategic problem-solving, contributing significantly to organizational success. Core competencies include process optimization and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Manager & Trainer
Alpha Homes INC
Akron, Ohio
04.2024 - Current
- Increased occupancy by developing and executing targeted management and training strategies.
- Enhanced file audit scores through meticulous review and process improvements.
- Boosted HUD property inspection scores by refining inspection protocols and ensuring compliance with standards.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Reviewed financial forecasts, budget and operational goals.
Community Manager
The NRP Group
Cleveland, Ohio
10.2022 - 04.2024
- Oversaw all financial performance of the property
- Created annual operating budget and business plan
- Managed monthly LIHTC renewal process
- Ensured all service requests are completed within 24 hours
- Reviewed resident retention programs in order to increase retention
- Completed daily inspection of property and market ready units
- Improved NOI through rent growth and expense management
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred
Property Manager
K & D Management
Cleveland, Ohio
06.2021 - 10.2022
- Ensured that all rent payments were collected on time by following up with delinquent tenants
- Addressed tenant complaints and emergencies
- Completed annual HUD re-certifications
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria
- Supervised Administrative Assistant, Service Coordinator, Custodian and Maintenance Techs
- Conducted periodic inspections of property to ensure compliance with HUD
- Managed all maintenance requests from tenants in a timely manner
Assistant Property Manager
National Church Residences
Cleveland, Ohio
12.2019 - 12.2020
- Completed HUD and LIHTC annual recertification's
- Processed rent payments
- Assumed leadership role of property in absence of Property Manager
- Conducted regular inspections of properties to identify any needed repairs or improvements
- Escalated critical issues to property manager to promote immediate resolution
- Ensured compliance with all applicable laws related to fair housing practices, HUD and LIHTC
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
Daycare Director
The Learning Planet
Oakwood Village, Ohio
07.2014 - 12.2019
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Eligibility Specialist/ Recertification Specialist
Cuyahoga Metropolitan Housing Authority
Cleveland, Ohio
07.2012 - 07.2014
- Conducted annual and interim recertifications to determine continued eligibility
- Accurately entered data into computer and appropriate logs
- Completed rent calculation
- Maintained comprehensive knowledge of program regulations, policies, and procedures
- Analyzed financial information provided by applicants to verify income levels
- Granted, modified, denied, or terminated housing assistance based on key information and eligibility determination
- Ensured compliance with all applicable laws and regulations governing HUD programs
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive Housing Choice Voucher
Education
Associate of Arts - Business And Accounting
Cuyahoga Community College
Cleveland, OH, United States01.2015
Skills
- Increased HUD property inspection (NSPIRE) score from 60% to 83%
- Increased HUD file audit (MOR) Score from 58 to 80
- Increased occupancy from 85% to 98%
- Consistently Maintained High Occupancy
- Reduced maintenance costs by 15%
- Achieved 10% Expense Reduction
Certification
- Notary
- HOTMA Certification
- Housing Choice Voucher Specialist
- Fair Housing Certification
- Tax Credit Compliance Certification
- Ohio Real Estate License
Timeline
Executive Manager & Trainer
Alpha Homes INC
04.2024 - Current
Community Manager
The NRP Group
10.2022 - 04.2024
Property Manager
K & D Management
06.2021 - 10.2022
Assistant Property Manager
National Church Residences
12.2019 - 12.2020
Daycare Director
The Learning Planet
07.2014 - 12.2019
Eligibility Specialist/ Recertification Specialist
Cuyahoga Metropolitan Housing Authority
07.2012 - 07.2014
Associate of Arts - Business And Accounting
Cuyahoga Community College
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