Summary
Overview
Work History
Education
Skills
Timeline
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Gia Icaza

Account Executive
Marietta,GA

Summary


Revenue-focused, commercially astute, consultative, and customer-focused sales professional & leader, with 15+ years of experience and proven track record of success in sales. Possesses exceptional account growth and management capability, building robust relationship networks with precisely qualified clients and stakeholders. Envisions and targets growth opportunities, paving a history of delivering tangible revenue, operational efficiency, and customer service results. Concise and precise team player thriving in fast-paced environments to deliver rapid business value.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Account Executive

Intuit, Inc. (via Dexian)
09.2023 - Current
  • Consistently meet and exceed monthly sales quotas by 120%-$140%.
  • Approach every interaction with clients with the utmost integrity, ingenuity, curiosity, and customer obsession.
  • Spend 90%+ of my time engaged in customer/prospect facing activities.
  • Exceed average talk time by 150%; Exceed calls placed metric by 193%.
  • Boost team sales by developing and maintaining strong relationships with clients through effective communication.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Employ proactive and collaborative approaches to strengthen relationships and manage customer needs.

Inside Sales Representative

Markem-Imaje (Dover Corporation)
02.2022 - 09.2023
  • Achieved record-breaking sales performance, exceeding revenue targets by 160% and earning recognition as top performer of sales team.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Oversaw end-to-end sales cycle from product sale to after-sales portfolio, building key customer relationships in my sales territory.
  • Increased sales revenue by building strong relationships with clients, providing insightful product recommendations, and informed customers of promotions to increase sales productivity and volume.

Customer Service Representative

Benevis LLC (Dental Management Software)
08.2021 - 02.2022
  • Surged sales production, grew customer accounts, and improved organizational presence within marketplace via networking relationships with stakeholders to foster bottom-line growth and market share capture.
  • Averaged 50 calls per day while delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients

Achievement Club Coordinator

Y.E.L.L.S., Inc. Via United Way Of Greater Atlanta
05.2019 - 08.2021
  • Responsible for recruiting participants, building relationships, and providing case management.
  • Launched and managed 16 Achievement Clubs for Franklin Gateway adult and teen community members.
  • Enhanced member engagement by planning and executing diverse club events and activities.
  • Boosted club membership by implementing effective marketing strategies and outreach efforts.

Director of Sales and Marketing

Montessori Scholars Academy
07.2014 - 05.2019
  • Collaborated with teachers, managed day-to-day operations, researched potential clients, and enhanced school visibility.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
  • Designed effective and user-friendly processes for both admissions and applicant review.

Retail Keyholder

Echo Boutique, LLC
05.2008 - 10.2010
  • Assisted Store Manager in managing staffing, training, and sales development, increasing sales by 70%..
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Education

Bachelor of Science - Applied Psychology

Kennesaw State University
Kennesaw, GA
05.2001 -

Bachelor of Arts - Business Management

Tulane University
New Orleans, LA
05.2001 -

Skills

Analytical Skills

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Timeline

Account Executive

Intuit, Inc. (via Dexian)
09.2023 - Current

Inside Sales Representative

Markem-Imaje (Dover Corporation)
02.2022 - 09.2023

Customer Service Representative

Benevis LLC (Dental Management Software)
08.2021 - 02.2022

Achievement Club Coordinator

Y.E.L.L.S., Inc. Via United Way Of Greater Atlanta
05.2019 - 08.2021

Director of Sales and Marketing

Montessori Scholars Academy
07.2014 - 05.2019

Retail Keyholder

Echo Boutique, LLC
05.2008 - 10.2010

Bachelor of Science - Applied Psychology

Kennesaw State University
05.2001 -

Bachelor of Arts - Business Management

Tulane University
05.2001 -

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Gia IcazaAccount Executive