Gia Icaza
Account Executive
Marietta,GA
Summary
Revenue-focused, commercially astute, consultative, and customer-focused sales professional & leader, with 15+ years of experience and proven track record of success in sales. Possesses exceptional account growth and management capability, building robust relationship networks with precisely qualified clients and stakeholders. Envisions and targets growth opportunities, paving a history of delivering tangible revenue, operational efficiency, and customer service results. Concise and precise team player thriving in fast-paced environments to deliver rapid business value.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Account Executive
Intuit, Inc. (via Dexian)
09.2023 - Current
- Consistently meet and exceed monthly sales quotas by 120%-$140%.
- Approach every interaction with clients with the utmost integrity, ingenuity, curiosity, and customer obsession.
- Spend 90%+ of my time engaged in customer/prospect facing activities.
- Exceed average talk time by 150%; Exceed calls placed metric by 193%.
- Boost team sales by developing and maintaining strong relationships with clients through effective communication.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Employ proactive and collaborative approaches to strengthen relationships and manage customer needs.
Inside Sales Representative
Markem-Imaje (Dover Corporation)
02.2022 - 09.2023
- Achieved record-breaking sales performance, exceeding revenue targets by 160% and earning recognition as top performer of sales team.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Oversaw end-to-end sales cycle from product sale to after-sales portfolio, building key customer relationships in my sales territory.
- Increased sales revenue by building strong relationships with clients, providing insightful product recommendations, and informed customers of promotions to increase sales productivity and volume.
Customer Service Representative
Benevis LLC (Dental Management Software)
08.2021 - 02.2022
- Surged sales production, grew customer accounts, and improved organizational presence within marketplace via networking relationships with stakeholders to foster bottom-line growth and market share capture.
- Averaged 50 calls per day while delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
Achievement Club Coordinator
Y.E.L.L.S., Inc. Via United Way Of Greater Atlanta
05.2019 - 08.2021
- Responsible for recruiting participants, building relationships, and providing case management.
- Launched and managed 16 Achievement Clubs for Franklin Gateway adult and teen community members.
- Enhanced member engagement by planning and executing diverse club events and activities.
- Boosted club membership by implementing effective marketing strategies and outreach efforts.
Director of Sales and Marketing
Montessori Scholars Academy
07.2014 - 05.2019
- Collaborated with teachers, managed day-to-day operations, researched potential clients, and enhanced school visibility.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Designed effective and user-friendly processes for both admissions and applicant review.
Retail Keyholder
Echo Boutique, LLC
05.2008 - 10.2010
- Assisted Store Manager in managing staffing, training, and sales development, increasing sales by 70%..
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Bachelor of Science - Applied Psychology
Kennesaw State University
Kennesaw, GA 05.2001 -
Bachelor of Arts - Business Management
Tulane University
New Orleans, LA 05.2001 -
Skills
Analytical Skills
Problem-Solving
Multitasking
Exceeding Sales Quotas
CRM Expertise (Salesforcecom)
Written and verbal communication
Forecast preparation
Revenue Generation
Account Management
Strategic selling
Effective Communication
Adaptability and Flexibility
Professional Demeanor
Business Development
B2B Sales
Timeline
Account Executive
Intuit, Inc. (via Dexian)
09.2023 - Current
Inside Sales Representative
Markem-Imaje (Dover Corporation)
02.2022 - 09.2023
Customer Service Representative
Benevis LLC (Dental Management Software)
08.2021 - 02.2022
Achievement Club Coordinator
Y.E.L.L.S., Inc. Via United Way Of Greater Atlanta
05.2019 - 08.2021
Director of Sales and Marketing
Montessori Scholars Academy
07.2014 - 05.2019
Retail Keyholder
Echo Boutique, LLC
05.2008 - 10.2010
Bachelor of Science - Applied Psychology
Kennesaw State University
05.2001 -
Bachelor of Arts - Business Management
Tulane University
05.2001 -