Gia K Pendelton

• HUD and conventional market rate units. Real page software
• Managed daily operations of property, ensuring tenant satisfaction and timely maintenance requests.
• Developed and implemented efficient leasing processes to optimize occupancy rates.
• Coordinated with vendors for property repairs, ensuring adherence to budget and quality standards.
• Conducted regular property inspections to identify maintenance needs and enhance safety compliance.
• Analyzed market trends to adjust rental pricing strategies, maximizing profitability while remaining competitive.
• Trained and supervised staff, fostering a collaborative environment for improved service delivery.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Conducted property inspections regularly, identifying areas for improvement and compliance with regulations.

• Scan members’ cards and greet incoming members, monitor and control access to the facility. Demonstrate effective skills to interview prospective members, sell a membership, and enroll the constituent using established procedures.
• Demonstrate competence in completing program registration using established procedures with accuracy and timeliness.
• Demonstrate competency in selling and managing more complex transactions including Camp registration and childcare

• My responsibilities as a Property Manager are as follows: On-site RealPage software, manage the financial performance of the property by overseeing rents, key target federal funds, Section 8 tax credit, and expenditures.
• Supervise resident retention, renewal, and leasing programs to maintain maximum occupancy of 98%.
• Oversee resident relations, which includes taking resident phone calls, requests, and concerns.
• Ensure compliance with Excel Property Management policy, as well as federal and local regulations.
• Manage, train and counsel onsite staff effectively.
• Oversee daily leasing paperwork, and proper completion of service requests.
• Analyze monthly performance and budget projections, discuss strategies with the asset property manager, and complete annual asset business plans and budget forecasts.
• Assigns and proofs all leasing paperwork.
• Audits and adheres to the lease file policy with consistency.
• Additional duties, as assigned.
• Directed community engagement initiatives to enhance resident satisfaction and foster a collaborative environment.
• Facilitated strategic planning sessions to align community goals with organizational objectives and resident needs.

• Daily, weekly, and monthly reporting. Entrada Software
• Rental software Entrata, Section 8, AP/AR.
• Leasing of new apartments, lease renewals, and rent collections.
• Interacting with residents.
• Supervision of maintenance staff.
• Overseeing on-site contractors.
• Marketing and facilities management.
• Conventional
• Implemented programs addressing resident feedback, improving overall service delivery and community relations.
• Coordinated outreach efforts to strengthen partnerships with local organizations, enhancing resource availability for residents.

• Rental software Yardi, Section 8 market rate, Rural Development, Assist Rent in the Hope program collect, is responsible for the efficient operation by facilitating the day-to-day activities to achieve optimum performance of the property or properties assigned through the management of such items as leasing, collections, resident services, overseeing maintenance, and ensuring compliance with all applicable regulations, laws, and company policies. For rural development, property.
• Managed day-to-day operations of residential properties, ensuring tenant satisfaction and timely maintenance response.
• Developed and implemented property management strategies to optimize occupancy rates and reduce turnover.
• Managed property operations, ensuring compliance with local regulations and standards.
• Coordinated tenant communications, addressing concerns and maintaining positive relationships.

Quickbooks

• Ensured that the owner company's financial activities are meeting accounting standards. Handled a new child care service, made adjustments to check applications when necessary, and kept track of social services and Kids Smart.
• Reviewed accounts to determine eligibility for release payment on a weekly basis. Followed up with parents with overdue accounts via post; called clients with delinquent accounts to iron out new payment schedules

• Rental software Yardi, Section 8 market rate.
• Experience in compliance is at 60% for this particular property tax credit. Market apartments, take applications, do credit checks, approve tenants, and sign leases.
• Collect rents and log on the computer.
• Deposit rents in the bank.
• Go to court and/or work in conjunction with an attorney to collect rents, and evict tenants. Handle evictions.
• Inspect apartments prior to move-in and after move-out. Inspect the grounds and apartments on a weekly and/or daily basis.
• Managed daily operations of property, ensuring adherence to company policies and industry regulations.
• Oversaw tenant relations, addressing concerns to enhance satisfaction and retention rates.

• Rental software Esite effectively represents the company in community activities with the property, and assists in the preparation of leases and other application forms.
• Assist in unit inspections and building inspections.
• Ensure collection and deposit of all resident payments, ensure all residency files are maintained accordingly, and ensure all vacancies are prepared and leased in a timely manner.
• Conventional property.
• Supervised daily operations, ensuring adherence to quality standards and resident satisfaction.
• Streamlined communication between management and staff, enhancing team collaboration and efficiency.

• Rental software: One site demonstrates excellent sales and leasing skills, continuously seeking to minimize vacancy and achieve leasing targets.
• Immediately record all telephone and in-person visits on appropriate reports.
• Complete and maintain guest cards according to established procedures.
• Greet prospective residents and determine their needs and desires for accommodation (ask questions, utilize completed guest cards, etc.).
• Implemented budget management strategies to optimize operational costs and improve financial performance.
• Conducted regular property inspections to assess conditions and identify areas for improvement.

• Rental software, Tenant Cloud, networking, and prospecting, using KW's proven systems and models, showing properties, and working with home buyers.
• Marketing properties and working with home sellers.
• Commercial, private owners.
• Facilitated property viewings, showcasing features and amenities to prospective tenants.
• Managed lease agreements, ensuring compliance with legal requirements and company policies.

• Analyzed client financial information to determine eligibility for mortgage products.
• Guided clients through loan application processes, ensuring compliance with regulations.
• Developed customized mortgage solutions based on individual client needs and financial situations.
• Collaborated with underwriters and real estate professionals to expedite loan approvals.
• Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.

• Responsibilities include greeting and interacting with customers, helping procure appropriate purchases through suggestive selling, and correctly cashing out final selections. Employees should hold workable knowledge of current fashions, trends, and styles. Other responsibilities include controlling inventory, strategically merchandising via product placement, and maintaining store cleanliness
• Assisted customers with product selection, ensuring accurate information and guidance.
• Provided exceptional customer service to enhance shopping experience and drive sales.

• Explain the benefits and services of all TCI cable services and products.
• Work with current TCI cable customers on promotional offers, discounts, package deals, and upgrades. Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers' needs, and provide assistance and information on product features.
• Handle over-the-phone sales and inquiries for new and/or current customers. Contact past-due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable regulations.

• Responsibilities:
• HUD
• Management of day-to-day operations of properties. Management inquires by phone in a courteous and professional manner. Point of contact for all tenants. Project journey from.
• Generate work orders to maintenance personnel, and notify vendors of normal day-to-day issues. Schedule and coordinate routine contractor work with vendors, and tenants.
• Communicate serious reported issues to the property director. Maintain accurate and updated vendor and tenant information. Prepare leases and lease renewals. Maintain all lease files on all properties, including, but not limited to, lease abstracts, rent rolls, stacking plans, and tenant certificates of insurance. Vouchers with Section 8, HUD projects.
• Managed tenant communications to ensure prompt resolution of issues and enhance satisfaction.
• Coordinated property maintenance schedules to optimize service delivery and minimize downtime.