Gia Lewis
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
4
4
years of professional experience
Work History
Account Executive (Sales)
Alpha Marketing Strategies
06.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategy.
- Attended networking events to build relationships and identify sales opportunities.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Serviced accounts and proposed new products and services to maximize revenue.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Manufacturing Production Lead
Dexcom
12.2022 - 05.2023
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Coordinated production requirements with material handling and staffing functions.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Established and updated production schedules to meet changing demands.
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Resolved issues quickly to maintain productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Worked well in a team setting, providing support and guidance.
Assistant Manager Forklift Operation
DHL
01.2022 - 10.2022
- Coached employees to work together to carry out daily functions and meet service objectives.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Received cargo by removing it from trucks by hand.
- Kept accurate records of incoming and outgoing shipments.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
Sales Manager's Assistant
Planet Fitness
06.2021 - 09.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Established administrative work procedures to track staff's daily tasks.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier
Aj's Market and Natural Foods
03.2021 - 07.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed gas and amenities payments.
- Prepared daily records of food and gas sales and balanced register drawers.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Processed cash and credit payments for gasoline, food and other merchandise.
Retail Sales Associate
Foot Locker
07.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
GED -
Cabrillo College - Online
Aptos, CAHigh School Diploma -
Pajaro Valley High School
Watsonville, CA06.2021
Skills
- Customer Relations
- Marketing
- Client Relations
- Documentation
- Staff Training
- Product Sales
- Microsoft Excel
- Cash Register Operation
- Strategic Sales Knowledge
- Recordkeeping Strengths
- Customer Relationship Management (CRM)
- Schedule Preparation
Additional Information
- Brand Owner
- Experienced in the fitness industry
- Well adapted to learning new skills and problem solving
Timeline
Account Executive (Sales)
Alpha Marketing Strategies
06.2023 - Current
Manufacturing Production Lead
Dexcom
12.2022 - 05.2023
Assistant Manager Forklift Operation
DHL
01.2022 - 10.2022
Sales Manager's Assistant
Planet Fitness
06.2021 - 09.2021
Cashier
Aj's Market and Natural Foods
03.2021 - 07.2021
Retail Sales Associate
Foot Locker
07.2019 - 01.2020
GED -
Cabrillo College - Online
High School Diploma -
Pajaro Valley High School
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