GIA LUSK-HEGGINS
Haledon,NJ
Summary
Dedicated and organized Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
21
21
years of professional experience
Work History
Assistant Director
Clara Maass Medical Center
Belleville, NJ
08.2003 - 12.2010
- Responsible for maintaining licensing, finances, state reports, and staffing
- Oriented, trained, and directed staff to achieve objectives.
- Mentored new employees on industry practices and business operations.
- Managed schedules by completing work accurately and on time.
- Monitored team compliance with safety and health guidelines.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Handled incoming and outgoing mail, email and faxes.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Oversaw staff, financials and key performance indicators to manage business operations.
- Cultivated and maintained positive relationships with employees and freelance personnel.
- Liaised with stakeholders to address issues and implement solutions.
- Directed special projects and daily operations.
- Established budgets and tracked expenses to drive operational efficiency.
- Developed department performance goals and methods for achieving milestones.
- Negotiated vendor pricing to save equipment and supplies costs.
Family Liaison
Marion P. Thomas Charter School
Newark, NJ
12.2013 - 07.2019
- Organized community resources and coordinated referrals to give parents additional support.
- Completed intake assessments on families to determine service needs.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Identified appropriate community resources and provided referrals for services.
- Interviewed family members to assess situations, capabilities and problems.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Supervised team of volunteers, delivering in-depth training and mentoring.
Family & Community Engagement Specialist
BEN/ Achieve Community Charter School
Newark, NJ
07.2019 - Current
- Built and maintained strong relationships with families by successfully resolving issues and responding promptly to family needs.
- Assisted social workers with building, coordinating and leading programs delivering high-quality family support.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Interim Director of Operations
BEN / Achieve Community Charter School
Newark, NJ
12.2021 - Current
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Assigned work to employees based on project requirements and individual team member strengths.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Motivated employees to share ideas and feedback.
- Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Adhered to operational schedules by monitoring performance indicators.
- Managed special projects through effective emergency resolution.
Education
Masters of Business Administration -
University of Phoenix
Phoenix, AZ06.2021
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ06.2016
Associate of Applied Science - Business
Katherine Gibbs
Montclair, NJ06.2003
Skills
- Time Management
- Operational Records Maintenance
- Financial Reporting Coordination
- Financial Operations Oversight
- Verbal and Written Communication
- Employee Work Scheduling
- Employee Supervision
- Operating Plans Development
- Process Implementation
- Decision Making
Affiliations
Interests
Affiliations , The National Society of Leadership and Success-Sigma Alpha Pi
Timeline
Interim Director of Operations
BEN / Achieve Community Charter School
12.2021 - Current
Family & Community Engagement Specialist
BEN/ Achieve Community Charter School
07.2019 - Current
Family Liaison
Marion P. Thomas Charter School
12.2013 - 07.2019
Assistant Director
Clara Maass Medical Center
08.2003 - 12.2010
Masters of Business Administration -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Applied Science - Business
Katherine Gibbs
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