Summary
Overview
Work History
Education
Skills
Timeline
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Gia Martinez

Moreno Valley,CA

Summary

I am a results oriented business professional with proven abilities as a Director, senior Manager, Process improvement manager/trainer, strategic planner and staff recruitment/talent attraction. Over the pass 10 years I have functioned at a Senior Manager and Director level as a project manager, manger of personnel and corporate trainer . I am highly skilled at improving and creating efficiency of standard operating procedures to improve processes that results in high performing teams. I have excellent communication and presentation skills. I have a strong ability in motivational speaking and in elevating staff engagement.

An experienced sales and marketing professional that obtains management experience, as a proven top performer with the ability to spur growth opportunities while developing and leveraging current relationships. Exceptional communication, negotiation, and persuasion skills to attain and exceed target goals that seeks to expand my career within an established company.

Overview

19
19
years of professional experience

Work History

Dental Program Director

American Career College
Anaheim , CA
07.2022 - Current
  • Knowledge student attrition, retention, and PEP, PA
  • Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other
    regulatory standards such as Title IV, ABHES, BPPE, and other accreditation standards.
  • Educated students on administrative and patient care requirements as well as key protections and safety
    protocols.
  • Advised students on important educational needs for dental careers and requirements for achieving long-term
    goals.
  • Enforced classroom management to keep students respectful, professional and focused on dental-related topics.
  • Prepared for classes by reviewing curriculum, lab stations and power points for completeness.
    Delivered powerful lectures and supplemented instruction with real-life work experience to reinforce learning.
    Assessed students' knowledge and skills through assignments and exams.
    Used individualized instruction techniques to educate students on patient observation, assessment, decisionmaking
    and health teaching.
    Passed out syllabi and informed students of course standards and learning objectives.
    Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our
    products and services.

Regional Director of Admissions

Spartan College Of Aeronautics And Technology
Moreno Valley, CA
06.2018 - 11.2020
  • Act on behalf of Director of Admissions in their absence
  • Assist in planning ,developing and implementing , departmental procedures objects and goals
  • Established, built, and maintained personal customer relationships with all families recruited process
  • Assisted in managing 4 Admissions Advisors to accomplish a variety of benchmarks necessary to departmental function
  • Created, implemented, and facilitated new student orientation to assist the transition for new students into an academic environment resulting in an increase in campus new student retention
  • Trained new and current staff on admissions procedures
  • Involvement with all departments on campus to plan events on and off campus to increase requirement efforts

Assistant Director of Admissions

UEI College
Riverside, CA
12.2017 - 06.2018
  • Met and exceeded aggressive daily, weekly and monthly student recruitment goals while remaining in compliance with state and federal accreditation and company regulations
  • Developed and maintained relationships with hospitals ,various healthcare organizations, and community colleges and generating inquires of potential students who are interested in the program that the college offers
  • Presented academic expectations and school policies during monthly new student orientation
  • Maintain open communication with the leadership, related staff ,volunteers and participants significant others and applicable community members
  • Coached enrollments team through role playing , phone scenarios and in-person interview interaction with potential students
  • Interview prospective and previous students for enrollment

Director of Career Services

Intercoast Colleges
West Covina, CA
12.2015 - 11.2017
  • Managed a team of career advisors and counselors to ensure successful delivery of services.
  • Developed and implemented innovative strategies for improving student job placement rates.
  • Organized and facilitated workshops and seminars on topics such as resume writing, interviewing skills, and networking techniques.
  • Created marketing materials to promote the Career Services office to students, alumni, employers, faculty, staff, and other stakeholders.
  • Developed relationships with employers to create internship opportunities for students.
  • Collaborated with academic departments to develop career-related programming.
  • Maintained an up-to-date database of potential employers for students seeking jobs or internships.
  • Provided one-on-one coaching sessions with students to help them identify their career goals and develop job search strategies.
  • Conducted regular assessments of program effectiveness in order to improve services offered by Career Services.
  • Facilitated employer information sessions on campus to provide students with insight into various industries and organizations.
  • Assisted in the development of new initiatives designed to enhance student success in the job market.
  • Implemented best practices related to recruiting processes including background checks, drug testing.
  • Monitored compliance with federal regulations pertaining to hiring practices.

Allied Health Director

Everest College
City of Industry, CA
02.2011 - 04.2015
  • Support to campus president responsible for hiring ,training and developing new staff for campus ,from the security of directors and department and their individual teams. Oversees department and report status to campus president .Programmatic Accreditation responses and recertification . Organization of compliant procedures and outcomes.
  • Ensure employee and campus compliance with all policies and procedures of the institution, company, and state/federal rules and regulations.
  • Develop and maintain training curriculum and materials
  • Plan, develop and implemented procedures for education, admissions, financial services ,business operations and student placement departments
  • Handle student inquires and problems related to education programs entrance and eligibility requirements
  • Insure academic standards, policies, and procedures
  • Participation in graduation, job fairs, open house, Accreditation and audit visits
  • Audit student enrollment and financial aid paperwork
  • Conduct new student orientation
  • Retaining 160 students
  • Responsible for overseeing all Allied Health Programs MA,DA,PT,MT business program .

Registered Dental Assistant / Ortho Instructor

USC School Of Dentistry
Los Angeles , CA
05.2005 - 01.2011
  • 18 Orthodontic residence under my direct supervision
  • Patient impressions
  • Patient photos
  • Bracket placement
  • Band placement
  • OSHA
  • Exemplary audit leadership managing ,training and mentor faculty
  • Monitored multiple databases to keep track of all company inventory.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.

Education

Ph.D. - Education

Grand Canyon University
Phoenix, AZ
04-2024

Master of Science - Psychology in Education

Grand Canyon University
Arizona
9 2019

Bachelor of Science - Healthcare Management

Platt College
Alhambra
3 2017

Associate of Science - Medical Science

San Gabriel Valley ROP
San Gabriel
4 2016

Registered Dental Assistant - Dental

University of Southern California
Los Angeles
8 2009

Skills

  • Proactively manages a team and region of 5 Senior Enrollment managers and 25 associates
  • Implements quarterly staff retention plans
  • Collaboration with Senior Leaders creating new call center quality assurance process
  • First line responder to Student end of course surveys (SEOCS) for customer satisfaction improvement
  • Reviewed and audited current new student recruiting practices
  • Prepared and on-boarded new associates and managers by conducting orientation to recruitment process and programs
  • Developed Customer Service Performance Metrics
  • Delivered mid-year and annual performance reviews/appraisals
  • Directed and facilitated continuous training/coaching and development of advisors
  • Full cycle recruitment and onboarding
  • Completed workforce demand planning
  • Implemented and executed call evaluation for quality and compliance assurance
  • Implemented onboarding standard work process for recruitment of new enrollment advisors
  • Led and facilitated culture committee to improve culture of entire staff within School of Business
  • Facilitated and presented strategic plans to faculty, staff and alumni group
  • Developed standard operating procedures for new initiatives towards student Quality assurance

Timeline

Dental Program Director

American Career College
07.2022 - Current

Regional Director of Admissions

Spartan College Of Aeronautics And Technology
06.2018 - 11.2020

Assistant Director of Admissions

UEI College
12.2017 - 06.2018

Director of Career Services

Intercoast Colleges
12.2015 - 11.2017

Allied Health Director

Everest College
02.2011 - 04.2015

Registered Dental Assistant / Ortho Instructor

USC School Of Dentistry
05.2005 - 01.2011

Ph.D. - Education

Grand Canyon University

Master of Science - Psychology in Education

Grand Canyon University

Bachelor of Science - Healthcare Management

Platt College

Associate of Science - Medical Science

San Gabriel Valley ROP

Registered Dental Assistant - Dental

University of Southern California

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