Gia MINISSALE

I operate the Emerson 5 Cafe by myself. I'm very proud at what I have accomplished. I have put a lot of blood, sweat, and tears into building this Unit up to the next level by myself.

Open operations

Closing operations

Complete End Of Day operations

Operating the register

Providing my guests exceptional customer service daily

Counting down the till daily

Complete daily deposits

Completing the Weekly Food Order List

Put away all the food orders weekly

Completing the Century Order ( snack order ) weekly

Stocking up the food products and beverage products daily

Rinsing / cleaning the Starbucks machine daily

Complete Weekly Detail Maintenance

Maintaining food quality throughout the unit

Cook breakfast and lunch for my guests

Initiate the weekly menu for my guests ( they love my assorted wings and assorted pizza's )

Comply with the daily modifications within my Unit

Maintain constant communication with my boss regarding the daily operations of my Unit

It brings me much Joy when I hear from my guests:

" You have brought this Cafe back to life. "

" You're the best Food Associate we have had in years and I have been in this building for quite several YEARS. "

" We don't want you to leave. "

Pick up orders from the restaurant customers ordered from in a timely manner

Deliver to the customers in a timely manner

Provide exceptional customer service to each one of my guests

Keep constant communication with each customer to confirm my current location to ensure a successful delivery

I strive to make a difference to each one of my guests.

Food Runner:

Run the food orders to the customers in a timely manner

Provide exceptional customer service to each guest

Assist the severs with any requests of theirs

Assist the bussers with the closing obligations

Busser:

Clear off each table in a timely manner

Set up each table in a timely manner

Clear each work station of cups, plates, utensils, trash. etc in a timely manner

Provide customers with fresh ice cold water in a timely manner

Provide exceptional customer service to each guest

Assist with the closing operations

I was laid off due to the Coronavirus.

Provide exceptional customer service to each guest

Prepare hot beverages

Prepare cold beverages

Prepare hot food product

Prepare cold food product

Open The Healthplex

Close The Healthplex

Take customers orders

Operate the register

Count tills

Run shifts

I really don't like talking bad about a company, yet I feel the need to mention The Nutritional Department was a highly toxic and abusive work environment for the Crew and Supervisors, to the point where I have seen my co-workers being broken down to the point of tears. It was a highly stressful work environment to work in. It truly began taking a negative effect on my mental health to where I typed up ( and hand written ) a 9 page documentation of what I endured during my employment in this department ( to Human Services ) . When certain supervisors found out I was interested in transferring to a different department, that's when they began threatening to terminate me, hence followed through with their threat ( using my co-workers to fulfill their ultimate intent ) .

That's when I decided to move to Baltimore, Maryland.

Here's my positive former Supervisors information. She really helped me get through the hard times at Reading Hospital: Nutritional Department:

Jessica Pannebecker

717-413-5807

Currently, Assistant Manager Food & Beverage at Hotel Hershey

Open operations

Closing operations

Count tills daily

Count the safe daily

Set the alarm daily

Complete Quarterly Employee Reviews

Complete Daily Inventory Counts

Complete Weekly Period Counts

Complete Period Inventory Counts

Perform Arby's B.L.A.S.T. ( Believe, Listen, Apologize, Solve, and Thank ) daily

Follow through with Arby's Training & Coaching

Delegate

Create positive S.W.A.F.D results ( Service Window Average For Drive Thru )

Follow through with creating labor results

Create daily P.M.A. ( Positive Mental Attitude )

Complete paperwork

Have fun throughout my shifts

Arby's Brand Champ Classes - Arby's Development From Within:

I received two diplomas

Open operations

Closing operations

Take care of daily deposits

Interviews

Initiate food prep

Complete daily inventory counts

Complete weekly inventory counts

Provide exceptional customer service to each guest

Coaching

On hand / one on one training

Delegating

Complete quarterly employee reviews

December of 2006 I was laid off due to an ugly divorce. The owner lost all her Subway restaurants.

Open operations

Closing operations

Provide exceptional customer service to each guest

Initiate food prep

Cashier

Put the truck order away

Follow through with daily deposits