Gia Morris
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Store Director
American Freight Furniture and Mattress
11.2024 - 01.2025
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Boosted revenue $[Amount] by developing and deploying strategies to effectively improve operations.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Analyzed operating and financial statements for profitability ratios.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Formulated pricing policies and determined daily coupons.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Operations Manager, Customer Experience
American Freight Furniture and Mattress
08.2023 - 04.2024
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.
- Planned and executed engaging retail training sessions and other store-based educational events.
- Ensured compliance with all legal requirements for pharmacy retail, including controlled substances handling.
- Streamlined retail operations by implementing efficient project management processes and tools.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Supervised delivery staff and general productivity.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
Healthcare Recruiter
AMN Healthcare
03.2020 - 11.2022
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Worked with healthcare employees to determine specific job qualifications.
- Streamlined the recruitment process by implementing efficient sourcing and screening strategies for healthcare professionals.
- Enhanced client satisfaction with timely placements of top-tier healthcare professionals in various positions.
- Negotiated contracts with hiring platforms, reducing costs for organization while maintaining access to premium talent pools.
- Adapted communication strategies to effectively reach and engage with passive candidates.
- Developed comprehensive onboarding program that increased new hire satisfaction and retention rates.
Human Resources Assistant
Mid Atlantic Capital
09.2017 - 03.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Diploma - Multi Skilled Technician
Harris School of Business
Strafford, NJ06-2010
No Degree - Office Administrator
United States Army
Fort Jackson, SC05-2000
High School Diploma -
Neptune Senior High School
Neptune, NJ06-1991
Skills
- POS systems
- Candidate screening
- Training and onboarding
- Talent acquisition
- Offer letters
- Microsoft office and docusign
- Workforce planning
Accomplishments
- Exceeded monthly store sales goals 3 months in a row.
- Supervised team of 25 staff members.
- Achieved the 2 national store ranking within my 1st year.
Languages
English
Native or Bilingual
Timeline
Store Director
American Freight Furniture and Mattress
11.2024 - 01.2025
Operations Manager, Customer Experience
American Freight Furniture and Mattress
08.2023 - 04.2024
Healthcare Recruiter
AMN Healthcare
03.2020 - 11.2022
Human Resources Assistant
Mid Atlantic Capital
09.2017 - 03.2020
Diploma - Multi Skilled Technician
Harris School of Business
No Degree - Office Administrator
United States Army
High School Diploma -
Neptune Senior High School
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