Gia Mudreyko
Dearborn Heights,MI
Summary
Enthusiastic candidate with successful experience in providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
6
6
years of professional experience
Work History
Financial Counselor
Trinity Health - St. Joseph Mercy Hospital
Ann Arbor
12.2022 - Current
- Responsible for conducting, screening and preparing applications for the hospital's charity care/ state program, Medicaid and other assistance.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
Patient Access Representative
Trinity Health - St. Joseph Mercy Hospital
Ann Arbor, MI
07.2021 - 12.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Team Leader - Joe's Java
Trinity Health
Ann Arbor , MI
03.2018 - 07.2021
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - Health Administration
Eastern Michigan University
Ypsilanti, MI12.2022
High School Diploma -
Taylor Preparatory High School
Taylor, MI06.2017
Skills
- High Energy
- Medicaid and Medicare Knowledge
- Client Relations
- MS Office
- EPIC Proficiency
- HIPAA Compliance
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management
- Patient Registration
- Interpersonal Communication
- Problem-solving aptitude
Timeline
Financial Counselor
Trinity Health - St. Joseph Mercy Hospital
12.2022 - Current
Patient Access Representative
Trinity Health - St. Joseph Mercy Hospital
07.2021 - 12.2022
Team Leader - Joe's Java
Trinity Health
03.2018 - 07.2021
Bachelor of Science - Health Administration
Eastern Michigan University
High School Diploma -
Taylor Preparatory High School
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