Gia Robinson
Maricopa,AZ
Summary
Find a position that utilizes my years of affordable housing experience, lease ups and turning around distressed properties. Giving the opportunity to focus on compliance.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
23
23
years of professional experience
Work History
Property Manager
Celtic Property Management
01.2024 - Current
- Managed the property budget, oversee rent collection, and handled tenant notices using property management software.
- Prepare and submit comprehensive reports and written communication to ensure all aspects of property management are efficiently handled and documented.
- Process files in accordance to LIHTC standard.
- Trained new staff on property management software and operational procedures for consistency.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Managed tenant relations, ensuring prompt response to inquiries and maintenance requests.
- Coordinated property inspections and maintenance scheduling to enhance overall tenant satisfaction.
Property Manager
Silvercrest Residence
01.2022 - 01.2023
- Supervised all aspects of property operations, including budget management, tenant relations, and staff coordination.
- Enforced company policies and ensured compliance with new leases and annual recertifications.
- Resolved resident concerns and maintained a positive atmosphere for both residents and staff, contributing to a well-functioning property environment.
- Processed files in accordance with HUD standard. Achieved high REAC and MOR scores.
- Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
Property Manager
MEB
06.2022 - 12.2022
- Managed the day-to-day property operations, including coordinating maintenance activities and maintaining strong resident relations.
- Ensured compliance with company policies and prepared necessary documentation to support property management functions.
- Processed and maintained both LIHTC and HUD files. Worked diligently to bring property up to industry standard.
Community Manager
Elmington Property Management
01.2021 - 05.2021
- Conducted property inspections, managed budgets, and enforced company policies.
- Coordinated with maintenance staff to address resident issues efficiently and ensured that property operations were executed smoothly.
- Managed the property in accordance to LIHTC standard up until sale of the property.
Compliance Specialist
Mayfair Management
09.2020 - 01.2021
- Focused on ensuring compliance with regulatory requirements and company policies.
- Conducted audits and ensured that all documentation met compliance standards, playing a key role in maintaining the integrity and legality of property management operations. Completed the assigned task of leasing up a new build LIHTC building.
Skills
- Compliance
- Resident retention
- Budget management
- Detail oriented
- Customer service-focused
- Property inspections
- Staff management
- Exceptional oral and written communication skills
- Fair housing mandates
Program Knowledge
- LIHTC Section 42
- Project based voucher
- 202/PRAC
- HOME
Property Software
- Yardi
- Onesite/RealPage
Timeline
Property Manager
Celtic Property Management
01.2024 - Current
Property Manager
MEB
06.2022 - 12.2022
Property Manager
Silvercrest Residence
01.2022 - 01.2023
Community Manager
Elmington Property Management
01.2021 - 05.2021
Compliance Specialist
Mayfair Management
09.2020 - 01.2021
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