Gia Wolff

(Bethesda, MD/Bend,OR)

• Maintained a professional attitude while providing excellent customer service.
• Assisted team members with difficult calls or queries when required.
• Maintained current knowledge of company products, services, and processes.
• Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
• Resolved customer complaints in a timely manner by addressing root causes of the issue.
• Received incoming calls from customers and responded to inquiries about product features and benefits.
• Developed relationships with customers through friendly interactions in person and over the phone.
• Explored alternative solutions when initial attempts failed to resolve an issue.
• Initiated contact with customers via telephone or email when necessary.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Strengthened customer retention by offering discount options.
• Provided top quality control and eliminated downtime to maximize revenue.
• Delivered excellent service to drive repeat business.