Summary
Overview
Work History
Skills
Timeline
Generic

Gia Bauer

WANTAGH,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

32
32
years of professional experience

Work History

Medical Office Manager

Dr. Jenifer Kramer
05.2016 - Current
  • Maintained primary relationship accountability for 200 patients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created organized filing system to manage department documents.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Office Manager/Assistant Director

Maplewood School And Summer Program
06.2001 - 05.2016
  • Supervised over 200 employees
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Onboarded new employees with training and new hire documentation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved marketing to attract new customers and promote business.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.

Restaurant Manager

Viva Loco
05.1991 - 12.2001
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Skills

  • Customer service
  • Patient Admission
  • Meeting Support
  • Accounts Payable and Receivable
  • Office Supplies and Inventory
  • Inquiry Requests
  • Electronic Health Records Systems
  • Critical Thinking
  • Physician Coordination
  • Medical History Obtainment

Timeline

Medical Office Manager

Dr. Jenifer Kramer
05.2016 - Current

Office Manager/Assistant Director

Maplewood School And Summer Program
06.2001 - 05.2016

Restaurant Manager

Viva Loco
05.1991 - 12.2001

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Gia Bauer