Giacomo Francesco James Stassi
Bartlesville,OK
Summary
Energetic with a strong work ethic & passion for chasing Excellence. I am extremely grateful for the opportunities given in life & don't take anything for granted. Worked and Trained with fantastic teams , & looking forward to joining yours !
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Consultant
Patriot Auto Hyundai
Bartlesville, OK
10.2023 - 02.2025
- Increased customer satisfaction, retention, by effectively listening, suggesting effective solutions, and resolving issues quickly.
- Generated gross profits in the Service Department, as well as exceeded both company revenue and personal growth goals.
- Monitored customer satisfaction levels through surveys and follow-ups.
- Consistent communication with all team members and staff associates.
- Open / Close Repair Orders / Extended Warranty Claims / Internal Write & Cashier.
- Implement a strong, confident customer relations atmosphere.
Service Advisor
Midtown Kia
Tulsa, OK
04.2023 - 09.2023
- Surpassed sales & Customer CSI goals through implementation of successful marketing strategies & open communication.
- Open / Close both Warranty , Internal , Customer pay , & extended warranty repair orders.
- Excelled in exceeding daily agenda with Management , Technicians , & all staff associates.
- Improved product knowledge on continuous basis to provide optimal service & industry standards.
- Scheduling appointments for service work to be performed on vehicles.
Service Associate
Lowes Home Improvement
Bartlesville, OK
12.2022 - 04.2023
- Provided fast & friendly information about products and services.
- Excelled in exceeding daily credit card / application goals.
- Assisted with inventory control procedures such as ordering and stocking shelves.
- Engaged in conversation with customers to assist in needs, and answer product questions.
Service Consultant / Assistant Lane Manager
Fuccillo Kia Of Cape Coral
Cape Coral, FL
04.2012 - 01.2021
- Greet & maintain relationships with each guest from the largest volume selling dealership in the world. Including working with an incredible team to earn and achieve 1st place for the Southern Region DIAMOND ELITE CUSTOMER SATISFACTION award recognized by Kia of North America.
- Generate & write all styles of repair orders , Warranty , Internal , Customer pay.
- Reviewed Reports & MPI with each guest , and build repour / retention.
- Grew brand recognition & profits of fixed ops dept.
- Assist train New advisor / team associates
- Contribute to a culture / family atmosphere
Education
Automotive Technology - Automotive / Hybrid Technology
Lincoln College of Technology
West Palm Beach, FL05-2008
Associate of Science - Environmental Science
Edison State University
Fort Myers, FL04-2006
High School Diploma -
Mariner High School
Cape Coral, FL06-2005
Skills
- Approachable
- Accountable
- Adaptable
- Customer relationship management
- Communication
- Listing
- Dealer Track / Xtime / Reynolds Trained
- Type above 75 WPM
Affiliations
- Guitar - Bass
- Conservation threw Commercialization for Reptiles & Amphibians
- Fitness / Wrestling
- Improve / Comedy
Certification
- Diamond Elite Customer Service Excellence Award
- Master Kia Certified
- Kia K900 Certified
- 7 years Service Consistency Award
- Platinum Master Hyundai Certified Award
- Training Seminar Pass - TK WORLDWIDE - Automotive & Corporate Training
Accomplishments
- Deans List
- Near Perfect Attendance Award
- Customer Satisfaction Award - Diamond level
- Mentors Society recognition - Queens & Long island youth council
Languages
Italian
Limited
References
References available upon request.
Timeline
Service Consultant
Patriot Auto Hyundai
10.2023 - 02.2025
Service Advisor
Midtown Kia
04.2023 - 09.2023
Service Associate
Lowes Home Improvement
12.2022 - 04.2023
Service Consultant / Assistant Lane Manager
Fuccillo Kia Of Cape Coral
04.2012 - 01.2021
Automotive Technology - Automotive / Hybrid Technology
Lincoln College of Technology
Associate of Science - Environmental Science
Edison State University
High School Diploma -
Mariner High School
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