Giada Gallina
Dearborn,MI
Summary
Dynamic and goal-driven professional with a proven track record at Motown Thrift Stores, excelling in customer engagement and merchandise display. Demonstrated ability to enhance shopping experiences, leading to significant repeat business. Skilled in cash handling and teamwork, consistently receiving positive feedback for exceptional service and a strong work ethic.
Overview
2
2
years of professional experience
Work History
Retail Employee
Motown Thrift Stores
11.2022 - Current
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Provided personalized recommendations based on customer preferences, leading to increased repeat business.
- Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Supported colleagues during peak hours by cross-training in various roles including cashier duties.
- Collaborated with team members for efficient store operations and a welcoming shopping environment.
- Received consistent positive feedback from supervisors regarding professionalism and work ethic.
- Conducted price checks for fellow team members ensuring accuracy across all departments.
- Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Dearborn High School
Dearborn, MI06.2026
Skills
- Customer Engagement
- Merchandise Display
- Store maintenance
- Stock replenishment
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Merchandising understanding
- Multi-tasking strength
- Customer Service
- Money Handling
- Exceptional customer service
- Goal-Oriented
- Excellent people skills
- Reliable and punctual
- Cash Register Operation
- Listening Skills
Languages
Arabic
Limited Working
Timeline
Retail Employee
Motown Thrift Stores
11.2022 - Current
Dearborn High School
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