Giada Leone
Cranston,RI
Summary
Dynamic professional with strong customer service skills and experience in scheduling and rostering. Proven ability to enhance customer satisfaction and optimize operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beach Manager
LAZ Parking
Narragansett, RI
01.2026 - Current
- Supervised beach operations to ensure compliance with safety and parking regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed scheduling strategies to optimize workforce efficiency during peak hours.
- Implemented process improvements that enhanced customer experience and reduced wait times.
Pharmacy Technician
CVS Pharmacy
Wakefield, RI
12.2025 - Current
- Processed prescription orders accurately and efficiently within fast-paced environment.
- Assisted pharmacists in preparing medications, ensuring compliance with safety regulations.
- Managed inventory levels, performing regular audits to minimize discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Hostess/Busser/Food Runner
Bar Lino
Johnston, RI
09.2024 - 05.2025
- Maintained cleanliness and organization of host area to promote safety and efficiency.
- Adapted quickly to changing situations, resolving guest concerns with professionalism.
- Collaborated with team members to ensure seamless service delivery during busy shifts.
- Enhanced customer satisfaction through attentive service and positive interactions.
Customer Service Representative
LAZ Parking
Narragansett, RI
05.2024 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing transactions accurately and efficiently, ensuring customer satisfaction.
- Managed customer complaints by providing timely solutions and follow-up support.
- Collaborated with team members to enhance service delivery and operational efficiency.
Hostess/Busser/Food Runner
Trattoria Romana
Johnston, RI
01.2024 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, efficiently coordinating guest flow during peak hours.
- Communicated daily specials and menu items to enhance guest dining experience.
- Assisted waitstaff by relaying important information regarding guest preferences and needs.
Cashier
Stop & Shop
Cranston, RI
06.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Collaborated with team members to ensure optimal store operations during peak hours.
Education
Bachelor of Arts - Psychology & Political Science
University of Rhode Island
Kingston, RI05.2029
High School Diploma -
Cranston High School West
Cranston, RI06.2025
Skills
- Emergency response planning
- Waste management
- Scheduling and rostering
- Equipment management
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Beach Manager
LAZ Parking
01.2026 - Current
Pharmacy Technician
CVS Pharmacy
12.2025 - Current
Hostess/Busser/Food Runner
Bar Lino
09.2024 - 05.2025
Customer Service Representative
LAZ Parking
05.2024 - 03.2025
Hostess/Busser/Food Runner
Trattoria Romana
01.2024 - 05.2024
Cashier
Stop & Shop
06.2023 - 12.2023
Bachelor of Arts - Psychology & Political Science
University of Rhode Island
High School Diploma -
Cranston High School West