Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gialinh Tu

Quincy,MA

Overview

14
14
years of professional experience

Work History

Waitress

Sumiao Hunan Kitchen
07.2022 - Current
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Used cash registers and credit card machines to cash out customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Sales Associate

My Own Business
05.2010 - 07.2015
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.

Education

Business Transfer

Bunker Hill Community College
Charlestown, MA

Chinese

University of Human Sciences And Society
Vietnam
05.2015

Skills

  • Food handling
  • Menu presentation
  • Item promotion
  • Special Requests and Substitutions
  • Order delivery practices
  • Menu Recommendations
  • Courteous Phone Demeanor
  • Food sales and promotion
  • Food Production
  • Customer Service
  • Service prioritization
  • Staff Training
  • Tableside Service
  • Inventory Management
  • Wine Knowledge
  • Transactions and Cash Handling
  • Warm and Friendly
  • Greeting guests
  • Food Preparation and Safety
  • Strong multitasking
  • Table setting knowledge
  • Allergy awareness
  • Table Bussing
  • Cleaning and sanitizing
  • Specials Promotion and Upselling
  • Relationship Building
  • MS Office
  • Computer Skills
  • Public Speaking
  • Recordkeeping
  • Research

Languages

Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Waitress

Sumiao Hunan Kitchen
07.2022 - Current

Sales Associate

My Own Business
05.2010 - 07.2015

Business Transfer

Bunker Hill Community College

Chinese

University of Human Sciences And Society

Similar Profiles

CREATE PROFILE
Gialinh Tu