Strategic and results-driven professional with over 4 years of experience in program management, sales operations, executive advising, and strategizing operational growth. process improvement. Proven expertise in developing and executing strategic frameworks, leading cross-functional teams, and enhancing operational efficiencies. Adept at stakeholder engagement, data analysis, and fostering collaborative communities. Committed to driving organizational success through innovative solutions and inclusive leadership.
Hi, I’m
Gia Lobo
Lincoln,CA
Summary
Overview
4
years of professional experience
Work History
Benzeen Auto Parts
Director of Business Process Optimization
01.2023 - Current
Job overview
- Facilitated daily morning huddles to foster team cohesion and improve frontline communication, resulting in a 20% increase in collaboration and productivity
- Created the production, fulfillment, and sales training program, successfully increasing employee retention by 20%
- Developed and implemented new policies and standard operating procedures every 4 weeks
- Analyzed workforce budgets and created efficient processes, reducing labor costs by 10%
- Developed and implemented key performance indicators for 60+ positions, leading to a 25% improvement in performance tracking
- Coordinated and executed Entrepreneurial Operating System goals, improving organizational alignment by 30%
- Managed Sales Team, achieving a 12% increase in sales within 2 months
- Developed the organization's management training program, enhancing management skills and effectiveness by 20%
Department of the Army
Patient Safety Program Manager
05.2021 - 12.2022
Job overview
- Successfully executed the Patient Safety Program by creating a new program structure that included culture change and effective processes, procedures, and solutions, resulting in a 20% increase in safety compliance
- Built and nurtured relationships with team members and patients, providing an avenue for reporting events and feedback for process improvement, enhancing the culture of trust within the organization.
- Increased safety issue reporting by 80% through the implementation of preventative and proactive solutions
- Created and monitored all program improvement projects based on data trends and analysis, implementing solutions that improved program efficiency.
- Utilized statistical tools such as Excel, Pareto charts, diagrams, charters, and fishbone diagrams to implement corrective actions, improving performance by 20%
Credence Management Solutions
Patient Safety Program Manager
02.2020 - 05.2021
Job overview
- Managed the Patient Safety Program across multiple clinics, initiating key projects that improved the quality and delivery of health care, and decreasing patient harm.
- Developed cross-collaborative relationships with the local community and healthcare providers, ensuring compliance with quality patient-centered care and increasing community engagement
- Coordinated, facilitated, and monitored process improvement projects, implementing effective procedures that improved operational efficiency by 20%
- Created and utilized statistical tools such as Excel, Pareto charts, diagrams, charters, and fishbone diagrams to support and implement corrective actions, to prepare for future failures
47th Medical Group Laughlin Air Force Base
Healthcare Operations Specialist
05.2018 - 02.2020
Job overview
- Served as the Team Leader to oversee a team of six people to ensure that all members were successfully trained, mentored, and understood federal compliance and workflow processes
- Identified and managed any risks associated with facility activities to effectively monitor, correct, and control ongoing processes
- Managed an average of 3,000 authorizations and referrals per month to ensure that patients received specialty care
- Advocated for patients to ensure they received their care within appropriate time frames
- Managed, tracked, and reviewed all financial submissions for errors before approving any use of monies
- Assisted in visibility to leadership by reporting business objectives and work achievements regarding ongoing projects and processes within established timelines
- Created master training plans to implement and execute successful procedures
- Identified and removed obstacles that would hinder the team from achieving their goals and required timelines for completion
- Participated and facilitated the creation of projects that required a business case, benefit determination, and the realization of facility impact
- Oversaw financial reimbursements for accuracy and made corrections as needed
- Implemented and sustained new processes within the organization through policy creation and onboarding of new staff members
- Partnered with local hospital clinics and community health providers to provide a higher quality of care for all mutual patients.
Study Implementation Specialist - Davita Clinical Research
10.2017 - 05.2018
Job overview
- Managed and tracked the full scope of new projects to create new protocols and processes within specified timelines
- Communicated with leadership to ensure and inform stakeholders about the progression of the project
- Closely monitored and complied with all policies, procedures, and SOPs for business activities and sponsor requirements
- Worked closely with cross-functional teams to achieve project requirements by established timelines
- Planned and coordinated the creation of all new written study materials with required procedures, practices, and SOPs
- Ensured compliance with company and sponsor regulatory policies and procedures for all projects
- Updated and amended old processes based on new SOPs and procedures to fall within the new guidelines.
Laboratory Assistant - Davita Clinical Research
03.2017 - 10.2017
Job overview
- Managed expected dates for inventory to be completed before due date and properly executed
- Maintained source documentation according to Good Documentation Practices
- Collaborated about team responsibilities and roles with teammates to divide work responsibilities for maximum productivity
- Complied with all written procedures and policies when processing specimens and following sponsor SOPs
- Processed patient specimens in a high-performance environment while ensuring that patient information was correct and protocol specifications were met
- Quality-checked patient specimens and documented all inventory information required by the sponsor.
Outreach Assistant - The Leukemia and Lymphoma Society
08.2016 - 03.2017
Job overview
- Built and maintained relationships with all participants to create and implement a lucrative fundraiser
- Individually fundraised over $50,000 in 8 months to help the foundation give free care to patients by connecting with local schools and teachers to participate in the mission
- Contributed to raising over $350,000 with teammates to reach the local team goal
- Educated local communities, teachers, and students about the effects of their participation and contribution to the organization and the patients.
Education
Northwestern Health Science UniversityBloomington, MN
Post-baccalaureate Health Sciences
04.2016
University Overview
University of MinnesotaMinneapolis, MN
Bachelor of Arts in Spanish Studies
12.2014
University Overview
Skills
- Program Management Framework Development
- Strategic Planning and Execution
- Process Improvement and Optimization
- Cross-Functional Team Leadership
- Stakeholder Engagement and Collaboration
- Sales Operations and Customer Service Excellence
- Data Analysis and Reporting
- Community Development and Capability Building
- Risk Management and Compliance
- Diversity and Inclusion Advocacy
- Effective Communication
Languages
Spanish
Full Professional
Timeline
Director of Business Process Optimization
Benzeen Auto Parts
01.2023 - Current
Patient Safety Program Manager
Department of the Army
05.2021 - 12.2022
Patient Safety Program Manager
Credence Management Solutions
02.2020 - 05.2021
Healthcare Operations Specialist
47th Medical Group Laughlin Air Force Base
05.2018 - 02.2020
Study Implementation Specialist - Davita Clinical Research
10.2017 - 05.2018
Laboratory Assistant - Davita Clinical Research
03.2017 - 10.2017
Outreach Assistant - The Leukemia and Lymphoma Society
08.2016 - 03.2017
Northwestern Health Science University
Post-baccalaureate Health Sciences
University of Minnesota
Bachelor of Arts in Spanish Studies
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