GIAN CAMPBELL
Royal Palm Beach,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
NationsBenefits
Plantation, FL
10.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing and coordination across various platforms to streamline operations.
- Implemented process improvements that reduced response times and increased resolution rates.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retail Sales Associate
Ralph Lauren
Sunrise, FL
05.2024 - 10.2024
- Enhanced customer satisfaction through personalized service and product recommendations.
- Cultivated strong relationships with customers to drive loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Delivery
Natura
09.2020 - 12.2023
- In charge of mobilizing and delivering the products to the proper places of delivery, always verifying that the customer is satisfied.
Community Manager
You Can Do It
12.2019 - 09.2020
- Develop the corporate image of “You Can Do It”.
- In charge of promoting and managing the Instagram page.
- Channel customer inquiries.
Transporter
Andres Adventures
12.2018 - 10.2019
- Responsible for providing a warm welcome to the company's passengers at the airport.
- In charge of locating them in the respective hotel and then connecting them with their next destination.
- Provide information on tourism issues in the city of Lima and other tourist spots in the country, as well as proper procedures at the airport.
Education
Higher Level - Software Development
ISIL
Lima, Peru01.2024
Secondary Level - undefined
Saint Mark’s College
Lima, Peru01.2019
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Complaint handling
Payment processing
Product knowledge
Customer relationship management (CRM)
Live chat support
Product sales
Order fulfillment
Retail store support
LANGUAGES
Spanish
English
Timeline
Customer Service Representative
NationsBenefits
10.2024 - Current
Retail Sales Associate
Ralph Lauren
05.2024 - 10.2024
Delivery
Natura
09.2020 - 12.2023
Community Manager
You Can Do It
12.2019 - 09.2020
Transporter
Andres Adventures
12.2018 - 10.2019
Higher Level - Software Development
ISIL
Secondary Level - undefined
Saint Mark’s College