Summary
Overview
Work History
Education
Skills
Timeline
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GIAN ESQUILIN

Houston,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Natural hard worker with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience

Work History

Account Manager/Medical Billing Representative

Avalon Plus
Houston, Texas
06.2024 - Current
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Assisted in the collection of overdue accounts by contacting customers or providers.
  • Processed invoices and payments accurately and promptly.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Answered customer inquiries in a timely manner, both over the phone and via email.
  • Researched policy changes requested by clients and updated their accounts accordingly.

Cook

Chick-fil-A
Cypress, TX
12.2021 - 07.2024
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Interacted with guests to obtain feedback on product quality and service levels
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Collected and authorized payments of guests
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Customer Service Associate

Best Buy
Cypress, TX
10.2021 - 12.2021
  • Developed and actualized customer service initiatives to decrease wait times
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Offered basic technical support for clients on wide range of company products.

Front of House Employee

Chick-fil-A
Houston, TX
12.2019 - 11.2020
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Answered phone calls, took reservations, and answered inquiries.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Enforced safety protocols within the restaurant environment at all times.

Education

No Degree - Mechanical Engineering

University of Houston
Houston, TX
05.2026

High School Diploma -

Cypress Falls High School
Houston, TX
05.2022

Skills

  • Client Needs Assessment
  • Microsoft Excel
  • Store Merchandising
  • Customer assistance
  • Data Analysis
  • Quickbooks
  • Automation Support
  • Bilingual (English and Spanish)
  • Account development
  • Invoice Processing

Timeline

Account Manager/Medical Billing Representative

Avalon Plus
06.2024 - Current

Cook

Chick-fil-A
12.2021 - 07.2024

Customer Service Associate

Best Buy
10.2021 - 12.2021

Front of House Employee

Chick-fil-A
12.2019 - 11.2020

No Degree - Mechanical Engineering

University of Houston

High School Diploma -

Cypress Falls High School

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GIAN ESQUILIN