Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gian Ramos

Chicago,IL

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Hyatt
04.2024 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Barista

Lackawanna
10.2022 - 09.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Server

B18
12.2019 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Bachelor of Science - Information Technology

New Jersey Institute of Technology
Newark, NJ
06.2023

Associate of Science - Computer Science

Hudson County Community College
Jersey City, NJ
06.2021

Skills

  • Customer Service
  • Guest Services
  • Data Entry
  • Data Keeping
  • Problem-solving skills
  • Hospitality services
  • Time Management
  • Guest Relations
  • Oral and written communications
  • Guest accommodations
  • Administrative Skills
  • Reservation Systems
  • Front Desk Management
  • Microsoft Office
  • Administrative Support
  • POS Systems
  • Clerical duties
  • Documentation
  • File Management

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Front Desk Agent

Hyatt
04.2024 - Current

Barista

Lackawanna
10.2022 - 09.2023

Server

B18
12.2019 - 06.2021

Bachelor of Science - Information Technology

New Jersey Institute of Technology

Associate of Science - Computer Science

Hudson County Community College

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Gian Ramos