Gian Ramos
Chicago,IL
Summary
Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
Work History
Front Office Agent
Hyatt
05.2024 - 10.2024
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Bartender/Server
Dolce Arte
12.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Barista
Lackwanna
08.2023 - 09.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Tutor
New Jersey Institute of Technology, NJIT
08.2021 - 09.2022
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Facilitated group tutoring sessions for enhanced collaborative learning and problem-solving skills.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
06-2023
Associate of Science - Computer Science
Hudson County Community College
Jersey City, NJ06-2018
Skills
- Adaptability
- Detail-Oriented
- Team-player
- Strong Communication
- Problem Solving
- Customer focused
- Analytical
- Technical Profieciency
- Collaborative
- Self-motivated
- Fast learner
Websites
Timeline
Front Office Agent
Hyatt
05.2024 - 10.2024
Bartender/Server
Dolce Arte
12.2023 - 07.2024
Lead Barista
Lackwanna
08.2023 - 09.2023
Tutor
New Jersey Institute of Technology, NJIT
08.2021 - 09.2022
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Associate of Science - Computer Science
Hudson County Community College
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