Gian Torres
Miami,FL
Summary
Hardworking employee with customer service and expert at time managing. Giving every customer a positive experience. Dependable professional with extensive experience in deliveries and vehicle transportation. Known for strong organizational skills and maintaining safety protocols, ready to enhance customer experience and operational efficiency.
Overview
9
9
years of professional experience
Work History
Driver
Allwayz Towing and Transport
MIAMI, Florida
03.2024 - Current
- Delivered customer vehicles safely and efficiently to designated locations while complying with traffic regulations.
- Conducted inspections of chains, cables, straps, and winches to ensure operational safety.
- Provided roadside assistance, including jump starts, tire replacements, and fuel deliveries.
- Assessed customer needs through effective communication to deliver suitable solutions.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Walkaround Inspection.
Tow Truck Driver
Beach Towing
Miami, Florida
10.2021 - 02.2024
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes. Walk around inspection.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Maintained safe driving habits to protect property and general public on roadways.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Patrolled assigned areas in search of disabled vehicles requiring service.
Driver
Metroplex Systems
Miami , FL
01.2021 - 10.2021
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Performed pre-trip inspection checks and reported problems to supervisor.
- 53 Ft Dry Van Trailer, Kenworth T680 Sleeper over the road working with Amazon Relay system.
Driver, Warehouse Orders
Smart Buy Furniture
Hialeah, FL
04.2017 - 12.2020
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Drove trucks to and from job sites to deliver supplies.
- Delivered customer orders and collected payments to keep accounts current.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2000
General Mechanic Electrical Diagnostic
Universal Technical Institute
Miramar, FLSkills
- CDL License
- Time Management
- Relationship Building
- Tow Truck Driver (Flat Bed/Wrecker)
- Straight Truck, Semi, and Loader Vehicles Expertise
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Calm Under Pressure
- Fluent in Spanish
- Team Management
- Active Listening
- Organizational Skills
- GPS and route planning
- Customer relationship management
- Attention to detail
- Dispatch coordination
- Loading and unloading
Timeline
Driver
Allwayz Towing and Transport
03.2024 - Current
Tow Truck Driver
Beach Towing
10.2021 - 02.2024
Driver
Metroplex Systems
01.2021 - 10.2021
Driver, Warehouse Orders
Smart Buy Furniture
04.2017 - 12.2020
High School Diploma -
Miami Senior High School
General Mechanic Electrical Diagnostic
Universal Technical Institute